Senior Data Analyst
NSW Department of Customer Service
Posted 1 day ago
Clerk Grade: DCS Clerk Grade 9/10 ($129,464 - $142,665 base + super)
Employment Type: Temporary full-time 24 months opportunity
Location: Sydney CBD, flexible working arrangements available
This role sits within the Government Technology Platforms Division in the Data Engineering Chapter, Systems Capability Directorate
About the team
You will join a dedicated team of Data Engineers driving a critical data migration initiative as part of a high-impact enterprise program. Collaborating closely with key stakeholders, this team plays a pivotal role in ensuring the success of the program.
Your day-to-day
- Engage with Business Users and Source Systems Teams to define data quality requirements collaboratively.
- Understand source and target systems to identify and support data quality rules.
- Translate business rules into implementation logic for data quality (DQ) rule development.
- Profile new objects and datasets to enhance DQ rule coverage.
- Develop data quality profiling scripts using SQL and stored procedures.
- Execute DQ scripts to identify and report bad data records to the business.
- Maintain data quality rules register and solution configuration, capturing all common and license-specific DQ requirements.
- Develop and execute DQ scripts for trial and production migrations to pre-empt issues.
- Build DQ dashboard reports and visualizations in Power BI.
- Drive meetings to prioritize and remediate data quality issues.
- Devise and implement solutions for data enrichment and remediation.
- Support analysis of transformed data to ensure it is fit for migration.
- Measure and report data quality improvement progress to management.
- Develop good relationships with product teams and resolve data quality issues.
To be successful in this role you will demonstrate:
- Ability to handle large datasets, ensuring data quality and performing data reconciliation.
- Proficiency in writing optimized SQL code and queries.
- Advanced skills in Excel and familiarity with other Office tools.
- Experience with SQL Server Management Studio (SSMS), Power BI, and preferably Microsoft Azure technologies.
- Ability to create professional-standard graphs and presentations.
- Meticulous and detail-oriented approach to work.
- Experience in data quality during migration projects is a plus.
- Familiarity with Siebel systems is preferred.
- Experience in this Regulatory Licensing domain is advantageous.
- Flexibility to adapt to changing priorities.
- Excellent verbal and written communication skills.
- Strong stakeholder engagement and relationship-building skills, with the ability to elicit and clarify reporting needs from diverse internal teams.
- Excellent communication and data storytelling abilities, enabling you to convey insights in a clear, meaningful way to non-technical audiences.
- Demonstrated ability to prioritise and manage competing deadlines, maintaining quality and focus in a fast-paced, policy-driven environment.
Salary Grade 09/10, with the base salary for this role starting at 129,464 base plus superannuation
Click Here to access the Role Description.
For enquiries relating to recruitment please contact Swathy Mohan via [email protected].
For enquiries relating to the role, please contact Praveen Prabhu via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 09:59 am, 22 Aug 2025
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
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Information on adjustments available for the recruitment process
About NSW Department of Customer Service
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.
We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.
Come join us and influence the future of our great state.
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