About the business and the role

Care Forward is one of the largest Not for Profit Home Care providers in the state, we are an innovative, leading provider of Home Care Package Coordination services and Community Home Support services across Tasmania, with continued growth across the organisation. Our interdisciplinary team specialises in wellness, reablement and restorative care with 24 years of experience in delivering better health outcomes for our clients. To support ongoing expansion we are needing to recruit additional Home Support Scheduling and Rostering Assistants to our team based in our Rosny office.

About You

You are an enthusiastic and dedicated individual with a real passion for customer service delivered to the highest standard. You are adaptable, enjoy meeting new people and working in a variety of settings.

Job tasks and responsibilities include:

You will provide the scheduling of services for clients and the associated rostering of employees to deliver entry level community based supports and services.

Schedules/rosters client supports

Rosters employees to deliver support services

Ensures the client home support is focused on person-centred service provision, enabling clients and their carers to continue to live in their community

Applying a wellness philosophy to develop best practice, goal oriented, client directed supports.

Assisting in the identification and brokerage of appropriate service delivery providers for the effective provision of services where needed

Provide a customer focused telephone service to consumers and employees

Provides high level customer service at all times.

Maintaining electronically based filing systems and relevant data bases.

Maintaining accurate and up to date consumer and employee records.

Essential Requirements

Two (2) professional referee checks (2) – worked with candidate recently.

National Police Certificate obtained within the last three (3) month

Skills

Minimum Requirement -

Good verbal, written and interpersonal communication and relational skills.

Strong computer literacy with experience in word processing, calendar management software (Outlook) and data base applications including high level key board skills.

Good Literacy and numeracy skills

Ability to liaise and collaborate with service providers, referrers and consumers.

Attributes

Self-motivated, accountable, professional, and reliable

Committed to a positive and inclusive workplace culture

Flexible and resourceful approach to problem solving and decision making

Can remain calm in challenging or stressful situations

Integrity and honesty in personal and professional relationships

Committed to continuous learning and processes

What We Offer

In return for your hard work we offer a range of great benefits. We take the health and well-being of our employees seriously and encourage well-being at all levels.

Join a fun and energetic work environment with a great consumer base

Salary Sacrificing Opportunities

Well supported professional development access

Comprehensive induction and ongoing support

Flexible work arrangements supporting work/life balance

Dynamic, supportive team environment

Winner 2018 Tasmanian Community Achievement Awards - Employer of Excellence in Aged Care

Finalist 2019 Employer of Choice Awards (highly commended)