8-Month temporary role available NOW

Great team environment

Enjoy a hybrid role | 2 days in office and 3 days from home.

Hourly rate from $33 to $35 + Super

Fantastic offices at Parramatta close to public transport

About the Role

We are seeking an enthusiastic and professional Customer Service Officer to join our clients frontline support team. In this role, you’ll respond to customer enquiries via phone, email, and digital channels, assisting with bookings, park information, events, and general queries. You'll play a key role in promoting access to parks, while ensuring a seamless and positive customer experience.

Key Responsibilities

Deliver high-quality, timely customer service that aligns with NPWS standards and values.

Respond to enquiries related to accommodation reservations, park passes, events/tours, and park-related issues.

Resolve customer queries with care and professionalism, aiming for first-contact resolution.

Accurately record and maintain customer interaction data and service outcomes.

Build strong internal and external relationships while representing NPWS with integrity.

Stay up to date with NPWS services, policies, and resources to provide accurate and helpful information.

Required Skills & Experience:

Previous experience in a customer service/contact centre or administrative support role in a tourism / hospitality reservations environment.

Strong communication and interpersonal skills – both verbal and written.

Ability to manage time effectively and work under pressure in a fast-paced setting.

Tech-savvy, with the ability to learn new systems and processes quickly.

A collaborative team player with a can-do attitude and commitment to service excellence.

To APPLY: Please email your resume to [email protected] OR click APPLY via the SEEK website.

Feel free to call Anna or Lorraine on (02) 9317 2333 if you have any questions.

At Recruitment Edge we strive to create an environment that values and celebrates diversity in all its forms. We are passionate about providing equal employment opportunities and we actively encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people.

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