Northern Territory PHN leads the development and coordination of an equitable, comprehensive primary health care system and an engaged health workforce driven by community needs.

About the Opportunity

The Administration Support Officer provides administrative support to ensure the effective operations of NT PHN offices and facilities, and for the provision of a welcoming environment for visitors and employees. The role delivers a broad range of administrative tasks including, but not limited to, reception duties, administrative processes and systems, assets, facilities, events and continuous improvement.

Reporting to the Corporate Services Lead, the Administration Support Officer is accountable for:

General reception duties such as meeting and greeting stakeholders; answering, screening and directing phone calls; arranging couriers; and managing incoming and outgoing mail; during business hours (Monday to Friday 8.30am to 4.30pm).

Administrative support and high-level customer service to internal and external stakeholders to support the effective operations of the organisation.

Undertaking travel and accommodation bookings for internal and external stakeholders and board members.

Maintaining facilities across the office to ensure smooth day-to-day functioning and compliance with WHS requirements. This includes keeping the reception, meeting rooms and kitchens clean and tidy, ensuring that amenities are adequately stocked, and that refreshments or catering is available for meetings as required.

Providing support for the smooth functioning of meeting room audiovisual equipment (training will be provided).

Supporting the induction of new employees by ensuring appropriate swipe cards are provided and that work areas are set up with name cards and stationery prior to arrival.

Assisting with the procurement of business-related goods and services and raising purchase orders.

Working collaboratively and effectively as a member of a high-performing team, engaging positively with internal and external stakeholders, maintaining relationships and ensuring cultural sensitivity.

Taking responsibility and initiative for any ad hoc administrative requests.

Representing the knowledgeable, effective, and professional image of NT PHN in line with organisational values and behaviours including the professional environment of the office.

About You

To be successful in this role, you will have:

Knowledge or training equivalent to year 12 or Cert III or equivalent relevant experience /education and training.

Minimum 1 year of relevant experience in a similar role.

High level administration and organisational skills showing capacity to prioritise multiple tasks.

Demonstrated computer literacy with proficiency in a range of software packages including Microsoft Office applications, Microsoft Outlook and Microsoft SharePoint.

Strong written and verbal communication skills, with the ability to provide a high level of customer service in a diverse environment.

Ability to build rapport, develop business relationships and contribute effectively to a team using initiative.

Strong organisational skills with the proven ability to work independently and to proactively solve problems as required.

Applicants must be available to work 8.30am to 4.30pm Monday to Friday to align with business operating hours.

What’s in it for You?

Working with NT PHN means being part of an organisation committed to improving health outcomes for Territorians. We offer a rewarding and purpose-driven work environment with a range of employee benefits, including:

Competitive remuneration including up to $15,899 salary packaging and a generous base salary

Six weeks annual leave to support work-life balance

Flexible working arrangements that suit your lifestyle

A dynamic, fast-paced, and supportive team environment, with positive workplace culture

Opportunities to develop your skills, knowledge, and career

The freedom to bring innovative and creative thinking to your role

Access to SONDER, a 24/7 comprehensive employee support service for personal safety, medical, and mental health needs

And yes – we have Dog-Friendly Fridays!

Commitment to Reconciliation

NT PHN is committed to delivering all work in a culturally inclusive, sensitive, and safe manner that supports genuine Reconciliation. Our Innovate Reconciliation Action Plan reflects our ongoing dedication to embedding reconciliation principles into both our operations and daily practices.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all roles within NT PHN.

Application Requirements

If you have any questions or would like a copy of the position description, please contact Rebecca Purser the Corporate Services Lead on 08 8982 1079 or [email protected] or the People Culture & Safety Team on [email protected].

To apply, click on apply now and submit a current resume, along with a cover letter outlining your skills and abilities relevant to the role.

To be successful in your application, you must have a legal working right in Australia.

This position will remain open until Friday 22 August 2025.

Early applications are encouraged, as we will be reviewing candidates as they apply and reserve the right to close the process earlier