About Acurancy

Acurancy is an award-winning general and business insurance broker with over 30 years of experience in the insurance industry. With offices in Sydney, Melbourne, Perth and Brisbane, we are honoured to work with a diverse range of clients nationally, including a large number of clients from the Chinese-speaking community.

About the role

We are currently looking for an organised and professionally presented Administrative Officer / Broker Assistant to join our growing team in our Melbourne CBD office.

You will be responsible for:

Ensuring that client and insurer requests and enquiries are professionally handled and actioned promptly.

Providing day-to-day general administration support to insurance advisers across our offices.

Actively participating in the insurance policy renewal process, including drafting quotations, communicating with clients throughout the process, and following up payments.

Assist in obtaining new business quotations and re-market quotations.

Preparing, lodging and invoicing of policies in an accurate and timely manner.

Maintaining a high standard of communication (written and oral), so we can continue to provide an outstanding experience for all our clients.

Managing staff amenities such as office supplies, and maintaining a neat and tidy office.

Ensuring compliance to industry legislative and quality assurance standards.

What are we looking for?

Part-time role in the office as an Administrative Officer / Broker Assistant (3 days per week).

Fluency in English and Chinese essential (both Cantonese and Mandarin).

Must be confident users of computer systems (including MS Office and CRM systems).

Financial industry experience preferred, but not essential.

Team player with a positive can-do attitude, and willingness to learn.

Driven, motivated individuals with good attention to detail.

Excellent communication skills with an ability to build and maintain rapport.

Professionally presented and organised individuals.

Ability to prioritise your workload and manage daily task requests from managers and colleagues.

Ability to use your initiative to problem solve.

What are we offering?

A competitive remuneration structure with performance-based annual bonus to reward our staff for their contributions.

Fantastic work-life balance: no overtime or working on weekends.

Comprehensive on-the-job training and mentoring.

Dynamic work environment with an inclusive and friendly culture.

Complimentary corporate travel insurance coverage for staff members and their family.

Centrally located Melbourne CBD office – 8 minute walk from Flinders Street Station and 10 minutes from Southern Cross Station.

Referral program with great commission rewards.

Further learning and career development opportunities available.

Our staff enjoy a host of social events, including end-of-year dinners, Lunar New Year dinner, and fortnightly afternoon teas to name a few.