Health Concierge

Heal Specialist Urgent Care Newcastle

Full time & Part time

$34.50 – $45.50 per hour (plus super & benefits)

At Heal, we’re on a mission to revolutionise the way urgent medical care is delivered in Australia by:

Making healthcare easy

Delivering extraordinary care

Caring for people, not patients

Empowering people by growing health literacy

We bridge the gap between emergency and your GP; treating injuries, illness and providing x-rays.

The Opportunity

The Health Concierge plays a vital role in ensuring the smooth operation of clinical services by providing high-level administrative support to our clinicians.

This innovative hybrid role combines the responsibilities of medical administration with hospitality, providing comprehensive support to our clinical team and ensuring an exceptional patient experience.

This role supports the delivery of timely, efficient, and patient-centred care by managing clinical documentation, coordinating patient follow-ups, and facilitating clear communication between clinicians, patients, and the broader healthcare team.

Heal Specialist Urgent Care is open 7 days a week, 365 days a year and the Health Concierge will be engaged on a shared and equitable, roster to provide support across our operating hours.

Career Progression

At HEAL, we believe in growing our own talent and many of our Health Concierge team members have progressed into new roles within the organisation, including Management, Marketing and Social Media, and Accounts. This isn’t just a job, it’s a career path in a rapidly medical organisation.

Who you are:

At Heal, we recruit based on a positive can-do attitude that reflects our values and culture. If you are service focused and empathetic with a genuine interest in delivering exceptional service then we want to hear from you.

Previous health care and administration experience is highly desirable for this role but candidates with considerable administrative experience in other sectors.

A position description for this role is available on request.

Who we are:

A dedicated team with a passion for delivering exceptional, timely health care

An organisation passionate about education and developing our skills

A flexible workplace, offering appropriate work/life balance and integration

A people first organisation, for our patients, team and partners.

Culture and Benefits:

Urgent Medical Care – free urgent medical care for you and your family

Professional Development - we’re committed to ensuring our team stay up to date with the latest developments in clinical and people care, so we make opportunities for learning and growth a part of culture

Mental Health - we know supporting people through health episodes can take an emotional toll, that’s why we provide our team with access to EAP services

* Research shows that candidates from underrepresented backgrounds may not apply for a role if they believe they don’t meet all of the criteria. If you’re interested in this role, are eager to learn, grow and contribute your unique experience to our team we encourage you to apply even if you don’t meet all the criteria

You can learn more about Heal Specialist Urgent Care, here: www.healurgentcare.com.au

How to Apply

We are seeking permanent part-time employees (minimum 26 hours per week plus) to support our rapidly growing clinic. We will also happily accept full-time applicants.

If your values align with ours, we welcome your application.

Please upload a current copy of your resume with a cover letter, no more than two pages in length, outlining your suitability for the role.

If you require any additional information about this role or for a copy of the position description, please contact Camilla via email [email protected]