GENERAL MANAGER – POSITION PURPOSE

Two of the premier holiday parks in Victoria - BIG4 Bellarine and BIG4 Anglesea are seeking a dynamic and experienced General Manager to lead their thriving parks. Located on the Bellarine Peninsula and along the Great Ocean Road, these award-winning parks are looking for a results-driven leader to oversee all aspects of operations. In this pivotal role, you will inspire and empower a dedicated team of department leaders, drive operational and financial excellence, and consistently deliver exceptional guest experiences that turn holidays into lifelong memories.

DIRECT REPORTS

Finance Manager

Revenue Manager

Grounds & Facilities Manager

Housekeeping Managers

Reception Managers

OPERATIONS EXCELLENCE AND KEY RESPONSIBILITIES

Lead, oversee, and develop the full operations including Front office, Housekeeping, Grounds, Facilities and Maintenance, Revenue and Financial management.

Drive operational excellence with a focus on guest satisfaction, team engagement, and profitability.

Collaborate with the owners and senior management team on budgets, reporting and strategic planning.

Possess a thorough knowledge of our market segments and seasonal changes and maximise revenue through consistent monitoring and effective utilisation of room rates, occupancy and packages to drive revenue.

Monitor and control operating expenses to ensure profitability.

Lead full-scope people management including recruitment, onboarding, training & mentoring, performance reviews and management processes.

Ensure exceptional guest service and satisfaction by proactively addressing guest needs, accurate recording of feedback, and promptly resolving any service deficiencies.

Ensure all facilities are maintained to the highest standard of cleanliness, safety and presentation reflecting the Park’s commitment to quality and guest satisfaction.

Maximise the benefits of technology and business processes to ensure efficient and effective operations.

Undertake the management of the marketing for BIG4 Bellarine and Anglesea.

On-going review and analysis of key operational equipment, policies and procedures, facilities and training requirements to ensure efficiency, compliance and continuous improvement.

Possess knowledge and implement workplace health and safety systems and emergency procedures.

Undertake project management functions of approved projects.

ABOUT YOU

Proven long-term experience in a managerial or leadership role in holiday parks, resorts, hospitality or tourism.

Strong financial acumen with ability to manage budgets and deliver results.

Exceptional communicator with the ability to lead, coach and inspire team leaders and employees across the organisation to enhance their performance and reach their potential

Commitment to outstanding customer service, guest experience and continuous improvement