The About

Ilora is a WA‑based, outcomes‑led organisation running Supported Independent Living homes with experienced, steady teams backed by decision‑makers who know the job and stand by their crew. We bring a combination of direct, hands‑on work and formal qualifications in Community Sector Management, Mental Health, Disability Advocacy and Studies, Business Administration, Community Services, and Individualised Supports — along with years of direct work in community and SIL settings.

At Ilora, a safe, stable home comes from valuing and collaborating with everyone in it — those who live there and the staff. With over a decade in the industry, we’ve seen the impact of unclear systems, unstable rosters, limited recovery time, poor management, and not feeling safe to raise concerns.

Ilora has invested in robust AI CRM systems and technology, and continues to develop them as our team grows. This helps us address one of the biggest industry challenges — compassion fatigue. This type of burnout develops when work is carried out within poor systems, unstable structures, and without enough recovery time. It’s a common reason skilled workers move on to roles with greater stability and less strain.

We know these roles need the right structure to be sustainable. Our approach removes those pressure points so you can stay connected to your role and remain a steady, trusted part of each household. That’s why we reinvest in our team — supporting health and wellbeing goals and encouraging a work‑life balance that makes this role sustainable in the long term.

We design rosters and benefits that protect health, keep balance, and safeguard against compassion fatigue — while allowing proper time to recharge. Every full‑time team member gets consecutive days off each week, with a balance of day shifts and night/morning shifts. It’s predictable, fair, and sustainable.

No corporate naff, no provider‑network chatter, and no NDIS services cut‑and‑paste spiel — just well‑run homes, reliable teams, clear expectations, and an organisation that values both the person‑centred work and the individual doing it.

The Roster

Full-time, 38 hours a week:

Two Day Shifts: 8:00am–6:00pm

Two Evening-to-Morning Shifts: 5:00pm–10:00pm + Sleepover + 6:00am–10:00am

Consecutive days off each week

The Example cycle:

Week 1
Monday & Tuesday: Day Shifts
Wednesday & Thursday: Night/Morning Shifts
(From 10AM) Friday - Saturday - Sunday: Off

Week 2
Thursday & Friday: Day Shifts
Saturday & Sunday: Night/Morning Shifts
(From 10AM) Monday - Tuesday - Wednesday: Off

Week 3
Monday & Tuesday: Day Shifts
Saturday & Sunday: Night/Morning Shifts
(From 10AM) Wednesday - Thursday - Friday: Off

Week 4
Tuesday & Wednesday: Day Shifts
Thursday & Friday: Night/Morning Shifts
(From 10AM) Saturday - Sunday - Monday: Off

The Salary

$80,000

11.5% superannuation

$5,000 annual benefits

Paid weekly

The About You

You are experienced, organised, and know how to manage the daily operations of a shared home. You work best in a stable team with a clear routine and understand the professional standards expected in a high‑quality SIL environment.

The You must have:

Certificate IV in Disability, Mental Health, Community Services, Aged Care, or a related field (minimum)

At least three years’ experience in disability, community services, health, aged care, or mental health work, including SIL or similar home‑based settings

NDIS Worker Screening Check (current)

WA Working with Children Check (current)

Current First Aid (HLTAID011 or equivalent) and CPR (HLTAID009 or equivalent)

Manual Handling / Safe Transfers training (completed or refreshed within the last 2 years)

Medication Administration training (completed or refreshed within the last 2 years)

NDIS Worker Orientation Module: Quality, Safety and You

NDIS Supporting Effective Communication training

Infection Prevention & Control training (COVID‑19 & standard precautions)

Positive Behaviour Support training and practical experience implementing plans

Incident Management & Reporting training (aligned to NDIS Commission requirements)

First Nations cultural awareness training

Comprehensive understanding and practical application of person‑centred planning, person‑centred language, and advocacy responsibilities

Knowledge of mandatory reporting requirements and legal obligations

Understanding of how the NDIS was established — from the UN Convention on the Rights of Persons with Disabilities (CRPD) to its current implementation in Australia

Knowledge of Restrictive Practices authorisation processes in WA

Current C Class driver’s licence and a reliable, roadworthy vehicle for travel to and from rostered shifts. Each SIL home has its own wheelchair‑accessible, lift‑equipped van for work use, which you will be required to operate. Personal vehicles are not to be used during shifts.

Ability to accurately complete shift notes, incident reports, and other records in a digital system

Proficiency with Apple iOS (iPhone, iPad, Mac) and Microsoft Office programs including Word, Outlook, and Excel, plus experience with Microsoft Dynamics/CRM and case management data entry

The Highly regarded:

Mental Health First Aid

Auslan or other community language skills

Advanced conflict de‑escalation training

Experience with high‑complexity NDIS plans and multi‑disciplinary teams

The SIL Locations

Belmont (SIL - A) - 1:3 ratio (Team 1) & 1:1 ratio (Team 2)
Belmont (SIL - B) - 1:3 ratio (Team 1) & 1:1 ratio (Team 2)
Mullaloo (SIL) - 1:3 ratio (Team 1) & 1:1 ratio (Team 2)

The Workplace Culture

We keep things organised and easy to follow. Rosters are set at least four weeks in advance, and changes are uncommon. If something does need to shift, it’s sorted quickly and with clear communication.

Our approach is built to protect health, wellbeing, and work‑life balance. That means proper recovery time, predictable rosters, and a focus on long‑term sustainability. We keep the workplace calm, respectful, and safe — where people’s skills, time, and professionalism are recognised and valued.

Cultural respect is non‑negotiable. We work in a way that honours the diverse backgrounds of both staff and the people who live in our homes — including First Nations peoples, LGBTQIA+ communities, and people of all genders, cultures, and identities. We have a zero‑tolerance approach to discrimination, harassment, and abuse in any form — whether directed at staff, the household, or visitors.

We support open communication about boundaries — making them clear, upholding them consistently, and ensuring they’re respected by everyone.

Our benefits reflect and encourage diversity — including monthly social events that give the team a chance to shake off work mode and code‑switch into a more relaxed social vibe together.

The Offer

This is a secure, full‑time position with 38 guaranteed hours each week.

The base salary is $80,000 plus 11.5% superannuation, with up to $5,000 a year in additional benefits.

You’ll have paid overtime where it applies, a $35 food allowance for shifts over ten hours, and 15 days of Domestic and Family Violence Leave. We run monthly social activities for all staff. Weekly pay cycles.

We also have clear career pathways for those wanting to take on broader roles. This could mean leading your own SIL team as a Home Lead, overseeing several homes as a Home Facilitator, specialising in onboarding and professional development as a Quality & Training Coordinator, or moving into an Area Manager role with responsibility for multiple sites and strategic planning.

The Extras

Once you’ve completed your six‑month probation, you’ll have access to additional benefits, including:

Gender Affirmation Leave

Wellbeing Leave

Community Connection Leave

Cultural and Sorry Business Leave — with five days off and a $50‑per‑day allowance to support cultural connection

Birthday Leave

$500 Wellbeing Budget

$1,500 Private Health & Wellbeing Allowance

$1,500 Professional Development Budget for accredited training

Three paid learning days each year

Peer mentor time in lieu

Quarterly recognition awards

Priority consideration for internal promotions before roles are advertised externally

The How to Apply

We hire on skill and fit, not just paperwork. Lived experience is valued, and applications are welcome — especially from Aboriginal and Torres Strait Islander First Nations peoples, LGBTQIA+ people, culturally and linguistically diverse communities, and anyone with the right approach to the work.

Apply via SEEK with your current resume and a cover letter that covers the following:

List all mandatory requirements you hold — using the exact wording from this ad. If you don’t hold some of them, list which ones are missing and if you’re interested in upskilling to achieve them.

Explain what unconscious bias and conscious bias mean when working alongside people with disability, and how these attitudes can affect the workplace and lead to gaps in what’s provided.

Give an example of a time you noticed an unhelpful or outdated view about people with disability, and how you worked with others to challenge or change it.

The Karpman Triangle is sometimes used to understand team dynamics. How might you use an approach like this to help a SIL house team work well together?

Share one thing about our workplace culture that stood out to you and why.

Name two benefits we offer that appeal to you most, and explain why they matter to you.

At Ilora, we use AI tools to make admin tasks more efficient while keeping security and privacy a priority.

AI tools can be used to help write your application, but your responses must reflect your own thinking and experience.

Applications that don’t answer all six points won’t be considered.

We value your time, effort, and interest.

The Applications close Monday, 1st of September

The Note

Our website and socials are under construction.

The end