A well-established, multinational HVAC manufacturer (OEM) is seeking a skilled and driven Service Manager to lead its service operations in a key region. This global business designs, manufactures, and services its own range of market-leading climate control systems across both residential and commercial sectors.

This is a confidential opportunity to step into a leadership role with a technically advanced, high-performing service division backed by strong brand recognition, innovation, and local support infrastructure.

Key Responsibilities

Lead and manage a team of HVAC service technicians / Chiller Technicians and support staff

Oversee day-to-day service operations: scheduling, dispatch, and job completion

Manage diagnostics, repairs, commissioning, and warranty support on OEM equipment

Deliver exceptional customer service and technical support

Monitor service financial performance: revenue, margins, KPIs, and budgets

Maintain compliance with WHS, industry regulations, and quality standards

Work cross-functionally with internal sales, projects, and engineering teams

About You

Proven experience in a Service Manager, Account Manager or Contracts Manager, or senior service leadership role in HVAC

Experience with HVAC OEMs or Tier 1 brands (e.g. Carrier, Trane, Mitsubishi Electric, etc.) highly valued

Strong technical understanding of HVAC systems (residential and/or commercial)

Trade qualification or technical certification in HVAC or Chiller Background (preferred)

Confident team leader with strong communication and coaching skills

Commercially savvy with experience managing service performance and budgets