Seeking a natural organiser who loves connecting people and making plans come to life?

As our Inbound Program Coordinator, you’ll play a key role in creating unforgettable cultural exchange experiences for young people from around the world. You’ll help match students with welcoming host families, work closely with schools and partners, and ensure every step of the journey feels supported and smooth.

If you’re someone who enjoys building relationships, solving problems with a steady hand, and taking pride in the details, this could be the perfect role for you. Join us in making each student’s time in Australia or New Zealand a truly life-changing experience.

Inbound Program Coordinator Overview

The role of Inbound Program Coordinator is to administer and support inbound student applicants liaising with host families, local schools and local coordinators to provide support and problem resolution where required. A 2 week induction and training program will be provided.

Key Tasks:

Administer the production of inbound programs, providing support and assistance to students, host families, local coordinators and schools

Liaising with overseas partners to confirm the placement status of inbound applications.

Secure that all inbound students are placed in carefully selected host families and schools in a timely manner adhering to the inbound placement timeframe.

Conduct regular compliance audits for all inbound students to ensure all regulatory requirements are being met.

Monitor reports and evaluations from inbound students and partners to ensure program goals are being met.

Actively manage the resolution of issues/problems that arise during an inbound student’s program

Ensure timely and effective communication with all parties – schools, families, partners, local coordinators - is maintained throughout the life of the program

Contribute to planning and delivery of inbound orientations.

Assess overseas partners’ abilities to conform to, and their conformity with, regulatory and child safety requirements for inbound students.

Why work for Student Exchange Australia New Zealand?

Supportive Environment

At Student Exchange Australia New Zealand Ltd we create an environment in which people can and do make a difference. We are committed to attracting, retaining and developing high calibre individuals, responsible for programs that will enrich the lives of young people.

When you choose a career with Student Exchange Australia New Zealand Ltd, you will become a member of a committed team striving to deliver our mission. Student Exchange Australia New Zealand Ltd is an equal opportunity employer and encourages interest from a wide range of applicants.

Mission

To offer the unique experience of living, studying, and working in another culture and to enable young people to develop the skills and awareness that will enhance their future potential.

Child Safety

Student Exchange Australia New Zealand Ltd places the safety and well being of our exchange students as its highest priority. We maintain and continually improve a Quality Management System that complies with the requirements of the International Standard ISO 9001. Our objectives are to:

deliver a safe, secure and enjoyable experience to student participants

consistently and efficiently deliver services that comply with confirmed specifications and relevant Child Safety Standards in all states and territories

Core Values and Attributes

The values fostered and supported in our workplace are:

Openness and Honesty

Innovation and Creativity

Responsiveness

Listening

Problem Solving

Ownership & Responsibility

Teamwork

Respect

Communication

Humour

Ability to work well under pressure

Ability to multi-skill

Flexibility

Ability to follow processes and procedures

Attractive Benefits

We offer our permanent full time employees the following benefits:

8 weeks paid parental leave for eligible employees

Paid birthday leave

3 days a week in our Mona Vale office and 2 days working from home

How to Apply

To apply for the above position please click on the apply tab above attaching a cover letter and a CV in either Word or PDF format. Only applications submitted with a cover letter and CV will be considered.

We undertake to reply to each application but please be patient as we anticipate significant interest.