About the role

This is a fulltime Consular Advisor/Team Administrator role at the New Zealand Consulate-General in Sydney. As Consular Advisor/Team Administrator, you will play a key role in providing high-quality administrative support to the team at the Consulate-General and deliver services to New Zealand citizens in Australia.

What you'll be doing

Providing administrative and secretarial support including diary management, travel and visit planning, record-keeping, and managing inquiries.

Assisting with the coordination and delivery of consular services, such as providing advice to New Zealand citizens, processing requests, and liaising with external parties

Maintaining up-to-date knowledge of consular procedures, policies, and regulations to ensure compliance

Providing a high-quality customer service experience to New Zealand citizens seeking assistance

Contributing to the overall smooth operation of the Consular team and the wider Consulate-General

Manage the New Zealand Consulate-General’s Social media profile and channels

What we're looking for

A relevant qualification and / or previous work experience in a relevant industry (e.g hospital, police, military, insurance) with a strong customer focus

Experience in managing sensitive material with a high degree of tact and integrity, and working with a wide range of people across cultural and social boundaries

Sound knowledge of local governmental and administrative systems, customs and practices, trends and issues and cultural, political and social environments

Excellent written and oral communication skills

Demonstrated ability to build and maintain effective relationships and work effectively in a team environment

Highly competent in Microsoft Office suite

Well developed planning and organisational skills, including ability to prioritise tasks effectively and work under pressure

Strong customer focus, with the ability to communicate effectively with a diverse range of people

Achievement/delivery focus – sets high standards including accuracy and attention to detail

Ability to work autonomously and within guidelines, demonstrating the use of sound judgement

Demonstrated commitment to continuous improvement, including adaptability and openness to change

Ability to anticipate issues and problems and think of creative solutions

Displays personal integrity and an honest and ethical approach

Understanding of The Treaty of Waitangi and Māori customs and protocols an advantage

What we offer

The New Zealand Consulate-General in Sydney offers a supportive and collaborative work environment, with opportunities for professional development and growth. We provide a range of employee benefits, including competitive remuneration, flexible work arrangements.

About us

The New Zealand Consulate-General in Sydney represents New Zealand's interests in New South Wales & Queensland. We are committed to promoting New Zealand's trade, economic, and cultural interests in the region and providing consular services to New Zealand citizens.

Apply now for this exciting opportunity to be part of the Consular team at the New Zealand Consulate-General, Sydney.