Position Purpose

Coffs Coast Legacy owns and manages a small portfolio of properties, with funding secured to expand it over the next few years. The Property Officer will be responsible for both tenancy and property management. Given this role is a small, specialised part of Coffs Coast Legacy's broader work, the ideal candidate will be highly self-sufficient and capable of handling a wide variety of tasks.

The relationship between the Property Officer Role and Manager Community Services is integral to ensure widows, veterans and veterans families are the key cohort which Coffs Coast Legacy wish to provide Affordable Housing for.

Tenancy Management

Identify eligible applicants in conjunction with the Community services Team

Conduct signups for tenancies ensuring that all paperwork is completed thoroughly and accurately

Manage tenancy breaches and work with tenants to assist and support them to maintain their tenancies

Attend Tribunal hearings where necessary

Maintain up to date and accurate tenant and property files

Monitor rent arrears and take action in line with policy and procedures and relevant tenancy legislation

Property Management

Respond to tenant enquiries for maintenance

Carry out regular inspections of all properties and complete all documentation

Arrange for 3 yearly property inspections surveys to be completed. Review data and develop a planned maintenance program to ensure properties are maintained to standard

Managing Applications & Allocations

Identify eligible applicants in conjunction with the Community Services Team

Assess applications making sure that they conform to eligibility criteria and all documentation is recorded to evidence this.

Allocate vacant properties to successful applicants

Relationship Management

Develop strong working relationships with all external stakeholders

Develop strong relationships with tenants

Develop relationships with a range of internal stakeholders including colleagues, management, and other services

Deal with complaints from Tenants, or third party, in accordance with policies and procedures

Administration & Frinance

Prepare a range of reports in regard to the running of the service including tenancy, rental arrears, waiting list and vacancy reports

Ensure all rents charged and received are allocated to the tenants accounts

About you: Competencies, Experience and Qualifications

Working knowledge of the Residential Tenancies Act

Strong customer service skills

A focus on delivering excellent service with an empathetic approach

Sound dispute resolution skills

Excellent time management skills

Property and tenancy management experience

Previous experience working for a Community Housing provider or other Human Services organisation in a similar role