Our participants, Our people, Our purpose

Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 717,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The Technology Services Division has an EL1 vacancy within the Agency ICT Services Branch.

The Agency ICT Services Branch supports all ICT systems and infrastructure excluding the primary business applications such as SAP CRM and Salesforce CRM.

Cloud Platforms is a great team to be part of. We’re here to help the agency unlock the full potential of cloud platforms - so it can deliver better business outcomes and work smarter, faster, and more flexibly. Our mission is to empower the digital workforce with the tools and support they need to innovate and succeed.

We also aim to be a top destination for passionate infrastructure technologists who love solving problems, sharing knowledge, and working together. Our culture is built on open communication, trust, and collaboration. We face challenges honestly and bravely, and we support each other to achieve big things - even when they’re tough.

Where you can add value

Responsibilities of the role include but are not limited to:

• Define and drive the strategic direction of cloud platform services aligned to the agency’s goals.
• Lead, mentor, and develop a high-performing team of cloud engineers and specialists.
• Assisting in budget planning and monitoring for cloud services, ensuring cost effective resource allocation.
• Guide the design and implementation of scalable, secure, and resilient cloud services across AWS and Azure.
• Ensure adherence to cloud best practices, compliance standards, and enterprise architecture.
• Oversee the day-to-day operations, availability, performance, and cost efficiency of cloud platforms.
• Ensure all cloud services are thoroughly documented, and documentation is continuously updated.
• Communicate clearly with senior leadership, providing updates on cloud initiatives, risks and value delivery.
• Build strong relationships with all relevant stakeholders to foster an enabling culture across the agency.
• Ensure a timely response to incidents, outages, and performance degradation affecting cloud systems and services.
• (NOTE: the key responsibilities of the role are based on current priorities and may change over time)

Enough about us, let’s talk about you

You’re a strategic leader with a strong background in cloud technologies and a passion for building high-performing teams. You know how to set a clear direction for cloud services that aligns with broader agency goals, and you’re confident guiding your team through complex technical challenges across AWS and Azure environments.

You bring experience in leading and mentoring cloud engineers and specialists, helping them grow while delivering reliable, secure, and scalable cloud solutions. You’re comfortable managing budgets and making smart decisions about resource allocation to ensure cost-effective outcomes.

You understand the importance of good governance - ensuring cloud services follow best practices, meet compliance standards, and align with enterprise architecture. You’re also hands-on when needed, overseeing day-to-day operations to maintain performance, availability, and cost efficiency.
You’re a clear communicator who can engage senior leadership with updates on cloud initiatives, risks, and value delivery. You also know how to build strong relationships across the agency, fostering a collaborative and enabling culture.

Finally, you’re proactive and calm under pressure, ready to respond quickly to incidents or performance issues, and committed to keeping documentation up to date so your team and stakeholders are always informed.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from any NDIA office locations , remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close at 11:30pm AEST on 25th August 2025.

If you have any questions, please contact Kylie Parker on 08 9550 1169 or email [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact on .

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.