We’re looking for someone with a passion for helping people learn and grow. If are a natural communicator who can make complex information easier to understand, this role could be an exciting next step for you.

Working closely with the Training and Knowledge Manager, you’ll be integral to skills and knowledge development within our Customer Experience team by ensuring information in our Knowledge Management System stays accurate and up to date as well as providing administrative support and helping to assist and run training programs. You’ll play a big part in helping our team feel confident and ready to support our members.

About the job:

Under direction, draft and update articles in our Knowledge Management System

Assist with building helpful learning resources like quizzes, surveys and other feedback tools

Provision of administration support for our Knowledge Management System, including following up article feedback, coordinating article reviews and preparing reporting

Provision of administration support for training programs, including updating registers and schedules, booking and configuring rooms, calendar invites and ensuring appropriate technology is available.

With assistance, support or deliver training to staff

About you:

If you’re a person who is organised, detail-oriented, adaptable to change and have an interest in training and development, this could be a great next step for you! You should be able to understand complex information (rules and procedures) and be a great all-round communicator.

Why You'll Love Working Here:

This full-time permanent role comes with attractive benefits. On top of a competitive salary, you’ll enjoy subsidised health insurance, uniform provisions, monthly RDO’s and potential for hybrid work arrangements, along with a range of staff wellbeing initiatives. We believe in providing the complete package, ensuring our team feels valued, supported, and empowered.

About us:

We’re a member-focused, not-for profit national health fund that’s been backing Australia’s Police and Emergency Services communities and their families with top-quality private health insurance for nearly 100 years.

Ready to Join…

If you’re looking for more than just a job—and want to be part of a team that genuinely cares—we’d love to hear from you, so don’t delay - apply today.