Lead the transformation of a cherished community initiative. Inspire connection. Drive innovation!

Are you ready to breathe new life into a program that has been making a difference for decades? IMPACT Community Services is seeking a dynamic and visionary Team Leader to oversee the operations of the Aged Care Volunteer Visitors Scheme (ACVVS) - a program dedicated to reducing social isolation among older Australians through meaningful volunteer connections.

This is your opportunity to revamp a long-standing initiative, integrate digital tools, and motivate a passionate workforce of employees and volunteers to deliver companionship and care to those who need it most.

About the Role

As the ACVVS Team Leader, you will be responsible for the strategic and operational leadership of the program, ensuring compliance with funding agreements and driving innovation in service delivery. You’ll lead a team of dedicated volunteers and staff, and work closely with aged care providers, community stakeholders, and network members to create impactful and lasting connections.

Key Responsibilities:

Develop and refine policies and procedures to enhance service delivery

Promote the ACVVS across aged care providers and the broader community

Lead volunteer recruitment, training, and support, ensuring compliance with legislation

Match volunteers with recipients based on compatibility and need

Maintain strong relationships with stakeholders and provide regular program updates

Organise volunteer functions, provider meetings, and generate quarterly newsletters

Ensure accurate reporting and data submission in line with contractual obligations

Champion the integration of digital tools to streamline operations and improve engagement

What You’ll Bring

Desirable - relevant professional qualifications in Aged Care

Experience working with Elders and vulnerable community members

A sensitive, respectful, and inclusive approach

Strong digital literacy, including proficiency in Microsoft Office

Excellent interpersonal, communication, and relationship-building skills

Proven ability to lead, motivate, and support individuals and teams

Skills in interviewing, assessing, and supervising volunteers

Effective time and mind management with a solutions-focused mindset

Why IMPACT?

A fortnightly Rostered Day Off (RDO)

Salary packaging up to $18,500 per year to increase your take home pay

Birthday bonus day off

Paid 2 hours per month to donate to a worthy cause of your choice

Opportunities for advancement with our 'grow your own' approach

Leadership programs with the Institute of Managers and Leaders

Leaders Lab, development support for employees aspiring to leadership roles

Workplace Chaplaincy for face to face, confidential support

Westpac Corporate Partner program with discounted bank products and financial education

Corporate Gym Membership offer

Reimbursement for Working with Children clearance

Please note - this position has become available due to the planned retirement of our current Team Leader.

To find out more, view our Position Description and full list of staff benefits at our Get Involved - Careers With Us page at www.impact.org.au

How to apply:

Submit your application today and provide your:

Cover letter showing us why you are a great match for this role

Current Resume

IIMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.

Applications that do not meet requirements may not be shortlisted. The advertisement will be closed either when a successful applicant is identified or on the application close date, (1 September 2025) whichever is sooner.

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia. Selection for all vacancies is made on the basis of merit.

The successful applicant will be required to obtain background checks prior to employment, including a Working with Children Check and National Police Check.

IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is to improve lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.