We're hiring a Customer Service Officer to be the first point of contact for customers who have missed a payment. This isn't about escalating problems - it's about providing empathetic support and finding real solutions.

What you'll do:

Handle inbound and outbound calls with a non-judgmental approach.

Engage in sensitive conversations to understand customers' full situations.

Offer guidance to help people get back on track with their mortgage or credit card payments.

What we're looking for:

We value your personality and skills over specific experience. If you have exceptional communication skills, a high-energy attitude, and a strong sense of empathy, we encourage you to apply.

What we offer:

Competitive Pay: Earn $38.99 + super per hour.

Contract with Potential: This is a 9-month contract with the possibility of becoming a permanent position.

Supportive Environment: Join a passionate team in our modern Parramatta Square office.

Full Training: We'll give you all the tools you need to succeed.

The ideal start date for this role is in October. If you're a compassionate communicator ready for a new challenge, apply today!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.