Loan Writer/Trainee Broker – Strategic Support Role | Join a Purpose-Driven Brokerage

Location: Work Fully Remote
Employment Type: Full-Time

Salary: $80,000 - $120,000 depending on experience (with discretionary bonus)

As this is a fully remote role, we accept applications from all states

Ikaya is a values-led boutique finance firm focused on making lending personal, strategic, and simple. We help everyday Australians make confident financial decisions by delivering an exceptional experience, powered by a team who genuinely cares.

We’re now looking for a proactive and detail-oriented Loan Writer/Trainee Broker to support our Mortgage Brokers and contribute to our high-performance, high-integrity service model. If you love getting the details right, enjoy solving problems, and want to grow within a supportive, purpose-driven environment — this role is for you.

Your Purpose

To provide strategic support to brokers through parabroking, credit analysis, administrative support, and exceptional customer service, ensuring a seamless experience for both brokers and clients.

Key Responsibilities

Prepare loan submissions, including loan comments, pricing requests, and servicing assessments

Conduct detailed product research and present tailored lending options to brokers

Liaise with lenders and brokers to support smooth application and settlement processes

Take and manage credit calls with lenders and follow up as needed

Monitor and manage broker inboxes and email correspondence with clients

Support brokers in acquiring and onboarding new clients, including needs assessment

Ensure all documentation is accurate, complete, and meets compliance standards

Help clients understand loan documents, process paperwork, and navigate key milestones

Stay updated on lender policies, compliance obligations, and product changes

What You Bring

Experience in a similar support or parabroking role within the mortgage or finance industry

Strong understanding of residential lending and credit processes

Proficiency with loan submission platforms (e.g., ApplyOnline), CRMs, and Microsoft Office

Exceptional attention to detail and organisational skills

Strong communication and relationship management skills

Ability to work autonomously and manage multiple priorities with a solutions mindset

Why Ikaya?

A values-first culture that prioritises people, purpose, and growth

Supportive leadership and a collaborative environment

Flexibility to shape the role around your lifestyle

Opportunity to grow into broking or client advisory if desired

If you’re ready to be part of a finance business that values trust, care, and long-term relationships — apply now to join Ikaya and help us raise the standard in client-first finance.

Apply today and let’s shape something great together.