At CareCo Services, we’re passionate about delivering quality NDIS supports and that starts behind the scenes with a strong, organised admin team. We’re looking for an Administration Assistant who brings experience in NDIS, allied health, or medical administration, with a sharp eye for detail, a love of systems, and the ability to keep our fast-moving environment running smoothly.

About the Role

You’ll be the glue that holds our operations together—supporting clinicians, coordinating service delivery, and ensuring we meet compliance under the NDIS framework. This role goes beyond basic admin and would suit someone familiar with supporting allied health professionals, managing clinical bookings, or working with NDIS-funded participants.

You’ll also liaise with a range of external stakeholders including schools, the Department for Child Protection (DCP), the Office of the Public Advocate (OPA), and the National Disability Insurance Agency (NDIA). You’ll assist in scheduling appointments, managing bookings, and ensuring communications are handled efficiently to support client success.

Key Responsibilities

Provide day-to-day admin support to management, clinicians, and coordination staff

Prepare, manage, and track participant documentation including intake forms, service agreements, consent forms, and funding approvals

Maintain accurate CRM records and assist with document compliance under NDIS Practice Standards

Liaise with participants, families, support coordinators, NDIA, and plan managers to ensure a smooth service experience

Coordinate communication with external stakeholders including schools, DCP, and OPA, ensuring client rights and service timelines are upheld

Assist with scheduling appointments, clinician availability, and internal rostering

Support onboarding of new participants and clinicians into systems and processes

What We’re Looking For

Experience in allied health, disability, or medical administration

Knowledge of the NDIS framework, including service bookings, price guides, NDIA processes, and plan management

High-level administrative and organisational skills

Confident with systems like Splose, ShiftCare, Lumary, or similar

Exceptional written and verbal communication

Professional, empathetic, and client-focused

Able to manage competing priorities and adapt in a growing team environment

Qualifications & Experience (Highly Regarded)

Certificate III or IV in Business Administration, Health Administration, or Community Services

Experience supporting a team of allied health professionals or support coordinators

Understanding of the NDIS Code of Conduct and client rights

Familiarity with privacy, consent, and information-sharing protocols, particularly when working with external agencies like DCP, OPA, and NDIA

What We Offer

Casual, part-time or full-time hours available to the right candidate

Hourly rate of $25–$35 depending on experience

Flexible work hours and hybrid options (where suitable)

Ongoing training and professional development

A supportive and inclusive team environment

The opportunity to grow with a purpose-led organisation making a real difference