Casual Front Desk Receptionist – Cape Lodge

About Us

Cape Lodge, nestled in the heart of the stunning Margaret River region, is a luxury boutique retreat offering 22 secluded guest rooms and a grand 4-bedroom private residence. Renowned for its exceptional hospitality, Cape Lodge is home to one of Western Australia’s premier dining destinations – recently awarded 2 “Hats” by the Australian Good Food Guide. Our restaurant showcases seasonal menus inspired by the finest local produce, our kitchen garden, and the pristine coastal waters of the greater Margaret River region.

About the Role

This is a guest-facing role suited to someone who is confident, well-presented, and thrives in a premium hospitality environment. As a casual receptionist, you will be the first point of contact for our guests and play a key role in delivering the exceptional service Cape Lodge is known for.

Key Responsibilities:

Welcome and check-in/out guests with warmth and professionalism

Manage bookings, phone and email enquiries

Provide local knowledge and concierge-style assistance

Coordinate with housekeeping, restaurant and other departments

Handle payments and reconcile accounts using RMS (training provided)

What We Offer

Joining Cape Lodge as Front Desk Receptionist comes with many rewarding benefits:

A rare opportunity to be part of an award-winning property

Join a supportive and dedicated hospitality team

Opportunity to grow within a premium hospitality group

A stunning work environment in the heart of Margaret River’s breathtaking wine country.

About you

Previous experience in front office/reception or luxury guest service (preferred)

Experience with RMS property management system (preferred)

A positive, proactive attitude and excellent communication skills

High attention to detail and presentation standards

Ability to work flexible shifts, including weekends and evenings

Knowledge of the Margaret River region is advantageous

Exceptional customer service skills with a strong focus on guest satisfaction.

Strong organisational and time management skills

If this sounds like you, please apply!