MAYDAY is excited to partner with a leader in Motor Claims Management to recruit an experienced Recoveries and Investigations Consultant for their office in Parramatta.

We are looking for a motivated professional to manage a diverse portfolio of recoveries while maintaining strong internal and external relationships.

Join a highly respected organisation focused on delivering quality claims outcomes and exceptional customer service. Work together with friendly, approachable managers and colleagues. Experience thorough training and ongoing support, guaranteeing a well-rounded, informative, and engaging onboarding journey.

This is a fixed-term contract opportunity until March 2026, with the possibility of long-term extension.

What’s in it for you?

• Super central Parramatta office within walking distance to public transport links
• Work from home two days per week after training
• Fixed-term contract until March 2026 with the possibility of extension
• Accrue annual leave and sick leave
• $90,000 + super, pro rata
• Thorough face-to-face training provided
• Monday – Friday full-time hours between 8:30am – 5pm

Key Responsibilities:

• Build and maintain relationships with external recovery agents, internal stakeholders, senior leadership, claims teams, and customers
• Respond to enquiries and complaints promptly, professionally, and with effective resolution
• Handle recoveries and investigations in line with internal service standards
• Deliver a high level of customer service to all stakeholders, including service providers
• Act as a technical referral point for complex matters, including denials, legal statements and external dispute cases
• Support initiatives focused on third-party loss cost control

Portfolio Management:

• Determine recoverable motor claims at first notification
• Set accurate recovery estimates and ensure timely adjustments
• Action incoming correspondence within three business days
• Maintain daily file notes and update action diaries accordingly
• Ensure all third-party interactions align with internal recovery procedures
• Resolve liability and disputes with third parties and insurers
• Provide regular updates to brokers and clients throughout recovery
• Recover accurate amounts from at-fault third parties or their insurers
• Address customer vulnerability and financial hardship in line with policy
• Manage complaints within defined frameworks
• Adhere to authority limits and escalate matters when necessary
• Ensure laws, regulations and company standards and procedures are adhered to at all times

The ideal candidate:

• Proven experience in recoveries within general insurance (motor insurance preferred)
• Be familiar with insurance laws and regulations
• Sound knowledge of recovery practices and claims processes
• Ability to work autonomously while contributing to broader team outcomes
• Clear and effective communication, both written and verbal

If this opportunity is what you’re looking for and aligns with your experience, apply today.