We’re on the lookout for a confident and capable Front of House Supervisor to join our passionate team at Soak in Dampier.

This is a full-time, hands-on role perfect for someone who loves hospitality, thrives in a fast-paced environment, and leads with a calm, positive, and team-first attitude. If you’re looking to step into leadership — or take the next step towards a Restaurant Manager role — this could be your opportunity.

About the Role

You’ll be responsible for the smooth day-to-day running of the café floor across breakfast, lunch, and dinner services. This includes leading service, guiding and supporting the front-of-house team, liaising with the kitchen, and ensuring every guest has an exceptional experience.

You’ll report directly to the Restaurant Manager and work closely with the leadership team. We’re a hands-on venue, so expect to rotate between sections, make coffees, run drinks, jump behind the bar, and get involved with events.

Key Responsibilities

• Oversee service and team performance during shifts

• Support, train, and guide FOH team members

• Coordinate with the kitchen to maintain smooth, timely service

• Handle customer enquiries, bookings, and feedback professionally

• Maintain cleanliness, presentation, and service standards

• Foster a positive, proactive, team-focused culture

• Contribute to a guest-first experience across every service

Bonus Points (Highly Regarded, Not Essential)

• Confident email and admin skills, including professional customer correspondence

• Familiarity with POS setup and basic troubleshooting

• An understanding of “the numbers” — how to read the room, the sales, and the roster

What We’re Looking For

We value attitude, communication, and energy just as much as experience. You’ll lead by example, stay calm under pressure, and bring professionalism without ego. You’re approachable, solutions-focused, and someone the team naturally looks to when things get busy.

This is an ideal stepping stone for someone with their sights set on Restaurant Management. Sponsorship may be available for the right candidate ready to grow long-term with the business.

Perks

• Full-time hours with great lifestyle balance in the Pilbara

• A strong, supportive team culture

• Opportunity for career growth and development

• Accommodation available for the right candidate

• Work at an award-winning venue in one of WA’s most scenic coastal towns

Why Soak?

🏆 Best Hospitality Business 2022

🏆 Best Business (11–20 Employees) 2023 & 2024

🏆 People’s Choice Award Winner 2023

🏆 One of WA’s Top 5 Regional Businesses (11–20 Employees) 2024

We’re proud to offer a premium yet relaxed Pilbara hospitality experience, known for our vibrant café culture, outstanding events, and loyal community following.