Visiting the dentist isn’t always a patient’s favourite thing to do… But that’s where you can step in and make their experience shine.

Your mission as a Front Office Coordinator at Illumident Mount Gambier? To make dental visits anything but dull and ensure every patient leaves our practice beaming.

At Illumident, there’s no such thing as a ‘routine’ dental appointment. We’re all about creating an elevated, memorable - and dare we say, fun - experience for all of our patients.

Join the team as a full-time Front Office Coordinator. In this role, you will be the first point of contact for our patients, ensuring a warm, friendly and efficient experience. Based in our modern clinic located in Mount Gambier, SA, this is an excellent opportunity to develop your administrative and customer service skills in a healthcare setting.

What you'll be doing

Greeting patients and visitors in a professional and courteous manner

Managing appointment bookings, patient records and general administration tasks

Assisting with billing, payment processing and general financial duties

Providing exceptional customer service and resolving patient enquiries

Maintaining a clean and organised reception and waiting area

Supporting the clinical team as required

What we're looking for

Previous experience in a front office or customer service role, ideally in dental or healthcare environment

Excellent communication and interpersonal skills, with a friendly and welcoming demeanour

Strong organisational abilities and attention to detail

Ability to multi-task and work calmly under pressure

Proficient in using computerised systems and Microsoft Office applications

A genuine interest in the healthcare industry and commitment to delivering high-quality patient care

Previous experience in a leadership role is highly desirable

What we offer
At Illumident Mount Gambier, we are committed to providing a supportive and rewarding work environment for our employees. We value work-life balance and encourage a collaborative and inclusive team culture. This full-time position is rostered over 4 days per week with an immediate start date. We are also looking for a casual Front Office Coordinator, days and hours to be negotiated for the right applicant.

About us
Illumident Mount Gambier is a leading provider of dental services in the local community. With a reputation for clinical excellence and a focus on patient-centric care, we are dedicated to helping our patients achieve and maintain optimal oral health. As part of our dynamic and growing team, you will have the opportunity to contribute to our continued success and make a meaningful difference in the lives of our patients.

Ready to shine as our new Front Office Coordinator?

Send your resume and cover letter to our Practice Manager Indi at [email protected] today. We can’t wait to hear from you!

Please note: Unfortunately, we cannot accept candidates who require financial sponsorship for a Visa application to work in Australia. Only those with unrestricted rights to be employed in Australia, a current Police check (within 12 months) and a current Working With Children Check (SA) will be considered.

www.illumident.com.au