About Carers SA

Carers SA is the peak body for Carers in South Australia, advocating for greater recognition and improved support. We provide services and support for Carers of all ages and is the Statewide lead Carer Gateway provider.

Carers SA is a flexible, ethical, and inclusive organisation with dedicated staff located statewide, working to improve the health, wellbeing, and resilience of Carers. At Carers SA, you’ll join a professional team that values your contribution, supports work-life balance, and is committed to maintaining a child-safe environment.

About the Role

As a Service Coordination Officer, you’ll play a vital role in connecting Carers with the right supports by coordinating services, scheduling appointments, and liaising with providers. Working closely with the Carer Support Planning and Service Delivery Teams, you’ll ensure Carers receive timely, appropriate, and high-quality support that meets their individual needs.

This role is ideal for a detail-oriented team player who thrives in a fast-paced environment and takes pride in providing responsive, person-centred service.

Key responsibilities (not limited to):

Action service requests with urgency and precision for Carers

Source, liaise with, and onboard service providers

Prepare service agreements and maintain accurate compliance documentation

Create and update service provider contracts in our CRM system

Communicate effectively with Carers and service providers via email, phone, and SMS (Pendula platform)

Support peer groups, coaching sessions, carer breaks, and other service activities

Ensure data quality and accurate records management

Assist with administration tasks, invoicing support, and mail merges

Maintain cultural safety and uphold Carers SA’s commitment to being a Child Safe Organisation

About You

You’re a motivated and organised professional who enjoys coordinating multiple priorities while delivering exceptional customer service. You understand the importance of clear communication, accuracy, and collaboration when supporting vulnerable communities.

You’ll bring:

Demonstrated experience in customer service, administration, or coordination roles

Strong communication and time management skills

Proficiency in CRM systems, Office 365, and digital platforms

Confidence liaising with diverse stakeholders across sectors

Adaptability and a commitment to continuous improvement

Cultural competency and an understanding of person-centred practices

While it isn’t essential a knowledge of the Carer or community services sector, and experience using Pendula or similar systems will be of an advantage.

Requirements

Relevant administration qualification and/or experience

Current DHS Working with Children Check

Current National Police Check

Mandatory child protection training (or willingness to complete)

Why Join Carers SA?

At Carers SA, we value your expertise, initiative, and impact. You’ll be supported by a collaborative and inclusive workplace culture with benefits including:

Salary packaging up to $15,900 tax free

Flexi Time entitlements and hybrid working options

Employee Assistance Program and wellbeing initiatives

Professional development opportunities

A warm and supportive team making a real difference in the lives of Carers

How to Apply:

If you’re ready to coordinate meaningful support for Carers across South Australia, we’d love to hear from you!

For more information, contact Amy Walter (People and Culture) or Briana Fildes (Team Leader Procurement and Service Coordination) on (08) 8291 5600.

A copy of the Position Description is available on Carers SA website here: Careers – Carers SA. Please submit your resume and a cover letter detailing your experience and why you're a great fit for this role.

Applications close at 9.00am, Monday 11 August 2025 or may be earlier if we find the right candidate for the role.