About Family Health Clinic Malvern

At Family Health Clinic Malvern, we are committed to delivering personalised, holistic, and high-quality healthcare to individuals and families in our local community. Our inclusive, patient-centred approach ensures every person is treated with compassion, dignity, and respect, regardless of background or circumstance.

Position Summary

We are seeking a reliable and compassionate Casual Medical Receptionist to join our friendly team. This is an on-site position — not a work-from-home role — and you will be required to attend the clinic in Malvern on scheduled days.

Shifts

Mondays, Tuesdays, and Thursdays

Occasional Saturdays or Sundays as rostered

Key Responsibilities

Greet patients warmly and professionally, in person and over the phone

Manage appointments using our practice management system

Process patient billings, rebates, and payments via Tyro EFTPOS and Medicare

Liaise with doctors, nurses, and allied health professionals to support daily clinic operations

Maintain patient records, scan documents, and manage electronic and hardcopy correspondence

Monitor and respond to emails and patient queries in a timely and professional manner

Respect and maintain patient privacy and confidentiality at all times

Support smooth communication around test results, recalls, and reminders following clinic protocols

Preferred Skills & Experience

Prior experience working in a general practice or medical clinic

Strong working knowledge of Best Practice software

Confident using Tyro payment terminals and Medicare online claiming

Excellent verbal and written communication skills

Strong attention to detail and ability to multitask in a busy clinic

A positive, team-oriented attitude with a focus on providing high-quality service

Demonstrated ability to treat all patients with empathy, non-judgment, and professionalism

Why Join Us?

Be part of a values-driven clinic that prioritizes patient care and community wellbeing

Work in a supportive, respectful team environment

Engage in meaningful, in-person work that makes a real difference

Opportunity to gain experience in a modern, multidisciplinary medical practice

Additional Details

Location: Onsite at Family Health Clinic Malvern

Job Type: Casual

Working Hours: Monday, Tuesday, Thursday + occasional weekends

Award: Health Professionals and Support Services Award (MA000027)