We're seeking a passionate and skilled Support Engineer to join a well recognised Global Saas powerhouse & Fortune 100 company based in Sydney.

As a key member of our Platform Technologies Support Team, you will be relied upon for your technical knowledge and experience in Technical/Application support, database management & cloud/ITSM platforms to resolve & troubleshoot complex technical customer issues, championing customer success & help shape the future of enterprise cloud solutions with a dynamic, collaborative team

What you will be doing:

• Provide technical support to users/administrators of our platform in the Korean language
• You will be relied upon for your knowledge, ability and experience in technical support, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
• Be responsible for case tracking & prioritisation, diagnosis, replication, troubleshooting & resolution of the most complicated, critical cases.
• Provide excellence in customer service to our Korean customers to ultimately drive to completions and total resolution of each customer support issue.
• Quickly gain an understanding of our ITSM platform.
• Collaborate seamlessly with internal teams to escalate and co-resolve highly complex cases, providing crucial input for process and product enhancements.

Skills you'll need to be successful in this role

• 2-4 years experience in a hands-on, customer facing application or technical support role
• Proven proficiency with relational databases (e.g., MySQL, Oracle, Postgres), including advanced querying, data manipulation, and performance tuning (e.g., SQL tuning, indexing).
• Ability to troubleshoot & read JavaScript or other scripting languages (debug code)
• Some knowledge or experience administering Linux/Unix OR MS Server environments.
• Adeptness with terminal commands for analysing large log files, identifying patterns, and manipulating output.
• Creative problem-solving skills and a demonstrated ability to independently troubleshoot highly complex technical issues.
• Familiarity with incident or service management platforms (e.g ServiceNow, Jira, BMC Helix)

* Must possess full working rights in Australia.

What awaits you:

Look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth trajectory, flexible WFH/Hybrid setup & the opportunity for perm conversion.

What's Next?

APPLY below or email [email protected] and we'll be in touch with you asap