About Us:

We are an established, market leading brand and are now expanding with a new, predominantly online brand dedicated to delivering high-quality products and exceptional customer experiences. We sell across multiple online marketplaces and are looking for a strategic and detail-oriented person to oversee and optimize our presence on marketplaces such as Amazon, eBay, Woolworths, and others.

Job Summary:

The E-Commerce Coordinator will be responsible for setting up, coordinating and growing our sales across various third-party marketplaces. This role involves strategic planning, performance analysis, listing optimization, inventory coordination, and cross-functional collaboration to ensure our brand stands out and thrives in competitive online environments.

Key Responsibilities:

Marketplace Strategy & Management

Implement and setup e-commerce and marketplaces.

Develop and execute strategies to grow sales and improve profitability across all online marketplaces.

Monitor marketplace trends, competitor activity, and platform updates to stay ahead of the curve.

Product Listings & Optimization

Create and publish listing.

Optimize product listings for SEO and conversion.

Ensure consistency in branding, messaging, and compliance with marketplace guidelines.

Performance Analysis

Track and analyse sales performance, traffic, conversion rates, and customer feedback.

Generate reports and provide actionable insights to improve performance.

Inventory & Fulfillment Coordination

Work with operations and logistics teams to manage inventory levels and avoid stockouts or overstock.

Coordinate fulfillment strategies including FBA (Fulfilled by Amazon), FBM (Fulfilled by Merchant), and other models.

Marketing & Promotions

Plan and execute promotional campaigns, deals, and advertising strategies on marketplaces.

Collaborate with the marketing team for content creating and to align marketplace efforts with broader brand initiatives.

Customer Service & Compliance

Ensure timely and professional responses to customer inquiries and reviews.

Maintain compliance with marketplace policies and resolve any account or listing issues.

Required Skills and Knowledge:

3+ years of experience managing online marketplaces (Amazon, eBay, etc.).

Good understanding of e-commerce platforms, SEO, and digital marketing.

Proficiency in analytics tools (Excel, Google Analytics, marketplace dashboards).

Excellent communication, organizational, and problem-solving skills.

Experience with inventory management systems and order fulfillment processes.

Knowledge of PPC advertising on marketplaces.

Experience with a marketplace management tool such as Channel Advisor would be preferred.

What We Offer:

Competitive salary.

A collaborative and innovative team culture.

A spacious and comfortable work environment.

An opportunity to be a decision maker and grow a new brand.

Growth and professional development.