About the role

3ME Technology is on the hunt for a dynamic and talented Customer Success Manager to join our growing team. You will be responsible for building and maintaining customer relationships, responding to tenders, whilst effectively collaborating and communicating across the Company.

The role demands initiative, confidence in sales, negotiation, technical capability, enterprise and commercial focus as it is responsible for actively pursuing new business possibilities, converting leads into purchase orders, and building strong stakeholder rapport.

The Customer Success Manager must be passionate about delivering value to 3ME’s clients and understand the complex and evolving surface and underground, hard and soft rock mining sectors.

Additionally, you will hold significant experience and connections in mining, technology implementation and or electrification/decarbonisation industries.

What you'll be doing

Drive Sales Growth
Identify, qualify, and convert leads into long-term commercial success across mining and electrification sectors.

Customer Relationship Management
Build and maintain strong client relationships to support repeat business and referrals.

Technical & Commercial Expertise
Provide tailored technical advice and collaborate on quoting, budgeting, and tender responses.

Market & Business Development
Conduct market research, attend industry events, and pursue new business opportunities and partnerships.

CRM & Reporting
Manage CRM systems, maintain accurate sales records, and streamline internal processes.

Strategic Collaboration
Work cross-functionally with engineering, finance, and marketing teams to support business growth.

Grant & Investment Engagement
Identify grant opportunities and engage with potential project partners to support strategic initiatives.

What we're looking for

Bachelor's degree in business, engineering, marketing, or related field (or equivalent experience).

Extensive experience in sales, or business development within mining, defence or electrification industries.

Technical aptitude and ability to engage with engineering and operational teams.

Knowledge of industry standards, procurement protocols, and regulatory frameworks.

Experience in battery technology or integrations of third-party products into new or existing plant.

What we offer

Competitive salary and potential option for bonus structure

Supportive and inclusive work culture that values work-life balance

Flexible work locations and Options

Birthday day off & work anniversary vouchers

Employee Assistance Program (EAP)

Subsidised health & wellbeing incentives including gym memberships

Novated motor vehicle leasing

About us

3ME Technology is a leading supplier of integrated battery systems into heavy industry applications focused on Mining, Military and Marine market sectors. 3ME Technology

Designs, manufactures, tests and supports:

Our BladeVolt® battery systems and ancillary products

Third-party battery systems and ancillary products

Turn-key integrated battery-electric specialised vehicle mobility solutions

Telemetry and monitoring

Provides customer training and education services

Provides account management and service support for deployed assets

If you are excited about the prospect of joining our team as the Customer Success Manager and passionate about making a difference in the mining sector, we encourage you to apply now.

Please note that only shortlisted candidates will be contacted.

3ME Technology is an Equal Opportunity employer. We believe in "Powering Innovation through Collaboration, Diversity, Inclusion and Respect”.

Veterans are also strongly encouraged to apply.

Must have permanent rights (no restrictions) to work in Australia.

Please note that eligibility to obtain a defence level clearance may be required for this role.