Branch Manager – Operations & Sales Focus
Location: Mackay Showroom

Empire Office Furniture is one of Australia’s leading office furniture retailers, proudly servicing high-profile corporates, government departments, and regional businesses for over 40 years. We are a privately owned business with a trusted reputation for delivering quality workstations, seating, and commercial furniture. With eight showrooms across NSW and QLD, we continue to grow through operational strength and customer service excellence.

The Role:

We’re seeking a hands-on Branch Manager to lead our Mackay team, with a focus on operational efficiency, team leadership, sales performance and process compliance. Reporting to the Branch Operations Manager, this is a great opportunity for experienced managers with an operations focus looking for better work/life balance (no weekends) and a fresh industry challenge.

We’re open to strong people leaders from outside the industry who thrive on accountability, problem-solving, and building high-performance teams.

Key Responsibilities:

Oversee daily branch operations across showroom, warehouse, logistics and admin

Coordinate staffing, resource allocation, and scheduling to maximise workflow efficiency

Ensure operational compliance with company procedures and safety standards

Monitor inventory levels, manage stock movement, and maintain accurate reporting

Lead and support commercial fit-outs and delivery logistics

Drive the implementation of corporate strategies and continuous process improvement

Coach and manage team performance with clear KPIs and accountability

Engage in sales activity, customer interactions and showroom presentation as needed

Take full responsibility for branch-level reporting, budgeting, and operational metrics

What You’ll Bring:

Proven experience in operations, retail or branch management

Strong leadership and communication skills – able to manage, train and hold a team accountable

A practical, hands-on approach to solving problems and improving processes

Organised, detail-focused and confident working with systems and reports

A willingness to learn and adapt — furniture industry experience is great but not essential

A customer-first mindset and ability to juggle competing priorities in a busy environment

Demonstrated ability to communicate with a wide range of stakeholders including customers, team members, suppliers, and head office?

If you’re ready to lead a high-performing branch and thrive in a structured, operational role — we’d love to hear from you.