Join our team at Holiday Inn Perth City Centre – where work meets joy!

At Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests—whether they are here for business or leisure, for one night or a whole week. We have been on this journey since 1952, and now, we want you to join us.

Position: F&B Duty Manager (fulltime)

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our new F&B Duty Manager, you will lead and oversee all aspects of operations within our restaurant, Ivy & Jack. You’ll be in tune with your team, driving performance and engagement and maintaining a positive and productive work environment. You will also be working collaboratively with all other departments to ensure and deliver a streamlined guest experience.

Ivy & Jack is part of the Holiday Inn Perth City Centre, so our customers vary from in-house guests, external customers, or corporate clients utilizing our conference spaces. The venue is open from breakfast to dinner, 7 days per week.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Managing day-to-day operations of the Food and Beverage Team, including preparing department rosters in line with the Hospitality Industry General Award
• Ensuring the Hotel’s key metrics are met and exceeded through engagement initiatives to drive revenue, improve efficiency, and guest satisfaction
• Training, mentoring, and motivating colleagues to deliver exceptional service and uphold brand standards
• Resolving guest complaints in a prompt and professional manner and in accordance with established service recovery guidelines
• Ensuring compliance with food safety regulations and standards by implementing and monitoring HACCP protocols throughout kitchen operations
• Enforcing and maintaining strict cleanliness and hygiene practices within the kitchen and food service areas to maintain a safe and sanitary environment for food preparation and service
• Documenting and recording all incidents involving guests or employees, or other relevant events, on the appropriate reporting systems

What we need from you:

• 3+ years’ Food and Beverage experience with two years in a management capacity, or an equivalent combination of education and work experience
• Excellent customer service skills and a passion for exceeding guest expectations
• Strong leadership and communication skills
• Food Handlers’ Certificate
• Responsible Service of Alcohol Certificate
• Approved Managers (WA) License
• Legal rights to work in Australia
• Current police clearance (not older than 6 months)

Why join us?

At Holiday Inn Perth City Centre, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.

• Paid birthday leave to celebrate your special day
• Enhanced Parental leave options to support your growing family
• Proactive Health Days to keep you feeling your best

• On shift Duty Meal
• Amazing Employee Rate Accommodation at 6000+ IHG Hotels Worldwide
• Food & Beverage Discounts at IHG Hotels
• Access to a retail discount platform to make your pay go even further

• Attractive annual salary: We are offering a common law contract with an attractive annual salary (to be negotiated with the successful candidate)
• Permanent Hours – guaranteed hours each week, so you know you are always on the roster
• Employee Perks & Wellbeing –
• Workplace Support – A friendly and supportive team with managers who provide ongoing training and development
• Career Growth – Access to our lifelong development program and career milestone celebrations as you grow within IHG
• Hotel Perks –
• Paid Annual & Personal Leave – We value your time off and ensure you get the rest you deserve

Ready to start your journey with us?

Join us and you will become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care; that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Please send us your resume along with emailing a short 1-minute video to [email protected] telling us why you are the perfect fit for this role. Feel free to share a bit about yourself, your experience, and what excites you about working with us.

Apply now to become part of the IHG family.