McArthur is looking for experienced, customer-oriented professionals to fill a 3-month temporary role. In this role, you will be the first point of contact for a range of enquiries, process payments, and coordinate requests across multiple service areas.

This temporary, full-time role offers an immediate start for a 3-month period, based in a fantastic location just a short walk from the Dock. The position is offered at a casual rate of $38.08 per hour plus super.

Key Responsibilities:

• Deliver high-quality customer service in a professional and approachable manner
• Manage and update requests and information in internal software systems
• Direct face-to-face or phone enquiries to the appropriate officer or department
• Process payments for services such as rates, permits, and infringement notices, ensuring accuracy in cash handling
• General administration duties including answering phone calls and directing enquiries to relevant officers, and drafting and sending correspondence

Selection Criteria:

• Certificate IV or higher in Front Line Management, Business/Administration, or similar relevant experience
• Excellent communication skills and experience handling high volume enquiries
• Ability to provide high-level customer service to internal and external stakeholders
• Proficient in Microsoft Office applications, financial and database management programs
• Proven ability to work within a team environment, as well as independently

Compliance Requirements:

• Full working rights
• Registration to Work with Vulnerable People
• Current Drivers License
• Valid National Police Check

If you are the perfect candidate for this opportunity, please click 'apply now' or submit your CV to [email protected]. If you wish to have a confidential discussion, please contact Michael Naylor on 03 9828 6565.