Service Manager

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position Details

• Part-Time, Permanent (0.7FTE)
• SCHADS Level 6 with a salary range of: $110,221 - $115,102 per annum pro rata + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Darling Downs & West Moreton Medicare Mental Health Phone Service

About the program

Medicare Mental Health Phone Services (MMHPS) is funded by Darling Downs West Moreton PHN. The MMHPS is an accessible and welcoming central intake and assessment service receiving referrals from a range of sources including general practitioners, connecting people to the most appropriate services to meet their identified needs. This may include a referral to a Head to Health Centre or satellite, other available local PHN-commissioned services, jurisdictional services, online orprivate services. Primarily a phone-based service, the MMHPS takes direct incoming referral calls through an established 1800 mental health intake number and via a secure digital referral process.

The service utilises the Initial Assessment and Referral Decision Support Tool (IAR-DST) to support a nationally consistent evidence- informed initial assessment and referral process. This site/program also provides co-location at Qld Health Hospital and Health Services and receives and sends referrals as part of this partnership. The team is made up of clinical and non-clinical staff who receive enquiries and support people to reach the appropriate service. Choice and agency for consumers will be prioritised when connecting people to services.

About your new role

The Service Manager is responsible for the overall management and development of the Program. The Service Manager will work collaboratively with partners to develop and improve theoverall service response to consumers. The Manager will also undertake a key role in service development, including ongoing evaluation and review of service outcomes. The Service Manager works closely with the Senior Manager Operations to support the management and operation of the Program(s).

What will Neami offer

• Generous leave entitlements including paid parental leave, Gratis Leave and Wellness leave (pro rata)
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family
• Flexible work arrangements are available for maintaining your work-life balance
• 17.5% Annual Leave Loading

What you will bring to the role

• Formal tertiary qualification in a related field and/or experience working in a relevant setting within a leadership role.
• Demonstrated ability to motivate and empower team members through coaching and mentoring.
• Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations
• Strong emotional resilience including the ability to sit with discomfort, distress and people in crisis.
• Proven ability to work autonomously with minimal supervision and to prioritise multiple tasks to meet conflicting deadlines
• Experience working within program speciality
• Strong computer literacy and written communication skills

How to apply

The terms and conditions of the role are listed in the attached position description (please select paperclip icon).

To apply for this position, please:

• Click the 'Apply' button where you will need to create a username and password
• Upload your resume and cover letter

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions
• We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami

If you have any further questions regarding this role which are not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Peta O'Neill | Senior Manager Operations - Integrated Support |

[email protected]

If you have any technical issues when applying for this role, please email [email protected] for assistance.

Applications Close: 22nd Aug 2025

Be Yourself -Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click Here for full statement.