• Oversee and manage all aspects of service delivery to ensure the provision of high-quality, recovery-oriented support to young people, families, and carers
• Fixed-term role until 30 June 2026 | Part-time 22.8 hours/week
• Hourly rate $60.27 - $62.79 + Super 12% & Benefits
• Caboolture Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

We are seeking a passionate and experienced Service Manager for a fixed-term, part-time (22.8 hours/week) at our Youth Step-Up Step-Down (YSUSD) short-term residential service in Caboolture.

As Service Manager, you will play a pivotal role in shaping the recovery journey of young people living with psychosocial disability, empowering them to transition safely from hospital to community life. You will lead a multidisciplinary team to deliver high-quality, recovery-oriented mental health services to young people with psychosocial disabilities and provide support to their families and carers.

Key responsibilities

• Manage daily operations to ensure efficient and effective service delivery.
• Lead and manage high-quality, individualised services for clients, families, and carers in accordance with the Model of Recovery-Oriented Practice.
• Coach, develop and supervise a high-performing team, to deliver client-centred outcomes and meet performance targets.
• Oversee individual client recovery plans, provide leadership in clinical care review meetings, and model best practice in youth mental health interventions.
• Oversee budget management, reporting, and service compliance.
• Build and maintain strong relationships with local services, clinical partners, community groups, and other stakeholders.

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
• Demonstrated leadership in youth mental health or community services.
• Expertise in trauma-informed, recovery-oriented practice and evidence-based interventions.
• Experience in managing teams, financial oversight, and compliance with quality standards.
• Ability to provide proof of vaccination against vaccine preventable diseases or willingness to obtain required vaccinations per Queensland Health partnership.

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.

Interested?

To apply online visit Mind Careers - reference number 497938. Online applications must be submitted by 11pm Monday 4 August 2025. Please contact the person below for more information.

Tracey Hocking, General Manager, Complex Care National Services

[email protected]

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at [email protected]

Position Description

PD Service Manager (YSUSD) 20250128.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, and NDIS Workers Screening Check.