Your new role:

Metro South Community and Oral Health Service are seeking an experienced Service Manager for the Medical Aids Subsidy Scheme (MASS). This role will oversee human, financial, physical, and administrative resources to ensure the delivery of equitable, high-quality, and safe services to eligible clients. Reporting directly to the Director of MASS, you will provide strategic support and authoritative advice to drive continuous improvement and effective service delivery. Key responsibilities include:

• Coordinating with clinical experts and advisory committees to integrate best practice clinical advice into service delivery.
• Driving continuous quality improvement initiatives and ensuring compliance with relevant legislation, policies, and accreditation standards.
• Monitoring service performance, preparing evidence-based reports, and providing senior management with strategic insights to inform decision-making.

About you:

We are looking for a highly capable and motivated leader with proven expertise in managing complex health service operations. The ideal candidate will thrive in a senior management role within a multifaceted human services environment and be passionate about delivering equitable and quality services to the community.

You will bring:

• Demonstrated leadership and organisational skills with experience managing competing priorities in complex service environments.
• Proven ability to develop, implement, and evaluate policies, governance structures, and service delivery models to maintain consistent, high-quality outcomes.
• Strong financial and human resource management experience, including providing authoritative advice to senior executives on complex organisational matters.

Check out our quick tips and application essentials!

What we can offer you:

• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Community and Oral Health Services:

Community and Oral Health Services deliver a broad range of quality community-based care and support services to help people improve and maintain their wellbeing and independence as well as oral health services to adults and children.

We deliver a myriad of services across Metro South including Hospital in the Home, Rehabilitation, Chronic Disease, Acute Care, Dementia Outreach, Oral Health, and specialist residential care along with delivering numerous other vital community health services.

Our services are delivered by multidisciplinary teams of nursing and allied health staff with the skills and experience to treat a full range of health needs.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.