Service Officer, Payroll

Clerk Grade: 3/4, base salary starting at $84,659 - $92,701 plus superannuation
Employment Type: Temporary until 31st January 2026, full-time opportunity
Initially this role will require in-office training for 4-6 weeks, the role can become hybrid with a 5-day fortnight in the Paramatta office after this training period
This role sits within the GSS Division in the HR Process Operations Payroll team at the Department of Customer Service

About the team:
The HR Process Operations team within in Government Shared Services Business Process Operations is a team that provides payroll services to NSW Government employees. It is a fast paced, high energy team, where no two days are the same. Our payroll offices are energetic individuals who play a key role in supporting our overall payroll operations area.

Your day-to-day:

• Provide high quality payroll processing in compliance with award, taxation, legislative and audit requirements to facilitate the payment of current employee entitlements.
• Provide quality customer service, internally in the department and externally to customers and stakeholders
• Manage day to day workloads to ensure completion of tasks within agreed timeframes
• Assist seniors and team leaders with complex requests as directed
  

To be successful in this role, you will demonstrate:

• Previous experience working in a large payroll team
• An understanding of Government awards
• A strong attention to detail
• Good communication skills, both written and verbal
• Experience using MS Office products
• Previous experience using SAP and ServiceNow

To Apply:

Click 'Apply' and follow the steps to submit your application online for review.

Salary Grade 3/4, with the base salary for this role starting at $84,659 base plus superannuation

For enquiries relating to recruitment please contact Katerina Xenos via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday, 13th August 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit:
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process