The Grand View Hotel is nearing the final stages of it's large scale renovations & it's time to finalise our team in the lead up to the doors re-opening. The Grand View is a part of Kickon Group, a growing hospitality group with a number of iconic, award winning venues across both Queensland and Victoria. We are passionate about our people and invest heavily in opportunities for career growth, leadership training and creating an environment to be gamechangers of Australian hospitality.

We are looking for a people focused, Duty Manager with a proven track record in gaming management to join the our team in Cleveland.

You will be joining a close-knit team that absolutely love what they do. Living and breathing hospitality, we work hard and play hard, supporting each other to achieve our goals.

About the role

As a Gaming Focused Duty Manager, you will be responsible for the day to day hotel operations and the seamless planning and execution of various events, including private, corporate functions and large scale activations. You will also have a heavy involvement in the gaming, TAB, Keno and front bar aspects of our business. You will spend time working on our promotions, driving KPIs within the gaming space and be the face of the venue to our regulars. You will liaise regularly with the General Manager regarding operational objectives, purposes and achievements and be visible to the team, leading by example and setting the pace.

You will be committed to delivering a unique and extraordinary customer experience in every interaction. As a highly skilled and strategic leader, you will be able to effectively lead a team and manage operations.

To be successful in this role, you will have the ability to make quick decisions and think outside the box. This is a hands on role that requires clear and direct leadership to successfully coordinate all core aspects of hotel operations.

Key responsibilities include:

Manage the gaming space including machines, Keno & TAB while implementing and maintaining all gaming related promotions.

Manage and oversee the day to day execution of hotel and events operations.

Have regular involvement in staff training and development.

Work with the team to plan and execute events to the highest standards.

Liaise closely with the Head Chef in relation to the quality and presentation of food.

Ensure the venue is maintained in appearance, safety and cleanliness.

Ensure the venue is well equipped and set up according to client requirements.

Execute each function in accordance with the details provided in the run sheet.

Maintain a consistently high level of customer service standards.

Evaluate guest satisfaction levels with a focus on continuous improvement.

Ensure staffing levels meet business demands.

Order stock and ensure stock checks are regularly completed.

Provide daily and monthly reports in a timely manner.

Skills and experience

A minimum of 2 years' experience as a Duty Manager or Operations Manager at a similar venue.

Responsible Service of Alcohol qualification.

Responsible Service of Gaming qualification.

Current RMLV certificate and Approved Manager License.

Understanding of food safety and WH&S compliance.

Gaming, TAB and KENO experience is a necessity and any experience in a similar role will be looked upon fondly.

(Previous experience as a bar or gaming manager/supervisor will be considered for the right person.)

Perks

Working for a people focused organisation with a proven track record of promotion and personal development.

Being part of a close team amongst a iconic Brisbane venues.

A competitive salary (plus incentives if agreed upon).

An industry leading staff benefits package including venue credit and company discount.

If this sounds like you, please apply with a cover letter and resume.