Client Success Lead | Remote | Melbourne-based business

Job Overview

Client Success Leads are responsible for ensuring our clients have amazing user experiences. Customer care is something we pride ourselves on at EnrolNow and we’re looking for someone who can bring that extra bit of wow factor. System implementation and software configuration will be a key part of this role, you will be excited about listening and interpreting clients requirements and delivering solutions that enhance your customer’s processes. Deep thinking about the client's processes and attention to details will be a key skill in this role.

You’ll be joining a small team of 10 (including 5 in the Customer Success Team). We are passionate about building software that really works for the industry, we configure the software for each client, and that’s where you can really make a difference. Listening and collaborating with clients to provide solutions and service to enhance their processes.

About us

At EnrolNow, we’re revolutionising the way the early childhood education sector manages centralised registrations, enrolments, and family engagement. Our clients are Local Councils, Early Years groups and Independent Community Preschools across Australia.

Trusted by hundreds of early learning services nationwide, we combine smart technology with a deep understanding of the sector to deliver unique industry specific software solutions. Our team is passionate, agile, and growing fast—committed to building solutions that make a genuine difference for families, educators, and communities.

The role

This really important role for EnrolNow combines the best features of both a technical operations role and client interaction. Success will be seen through system efficiency and customer retention.

Responsibilities include:

Working closely with Customer Success and Tech teams to configure and implement solutions that deliver value to our clients

Appling company best practices to deliver work that meets our standards for quality, consistency, and effectiveness

Onboarding new customers, and ensuring optimal system design to enhance their interactions with the platform and their efficiencies

System setup and configuration, you should be data driven and capable of understanding a basic system architecture

Being the key point of communication for your customer's queries, from day to day system queries, training to strategic account management

Utilise established systems and processes to drive efficiency and ensure accuracy from start to finish

About you

You will love to roll your sleeves up and get things done, problem solve and design solutions with complex system implications. As well as being technically very capable you will enjoy engaging with customers. You will enjoy working in a small team, and being immersed in the growth of EnrolNow.

To be successful in this role you need to be as strong in the execution as you are in the planning - and truly enjoy both. You are someone who invests in relationships and communicates with clarity and purpose. Proactive by nature, you take initiative and work effectively as a self-starter, bringing energy and ownership to everything you do

You have a knack for truly listening to customers, understanding their needs, and connecting the dots to uncover smart, effective solutions—within a complex and ever-evolving early education industry landscape.

We are looking for you to have:

Demonstrated experience in a client facing support role for a technology driven business

Outstanding communication skills (written and verbal)

An aptitude for problem solving and creative thinking

Strong attention to detail and ability to join the dots with complex ideas

A can-do attitude and ability to work fairly autonomously

An ability to learn quickly and embrace a new technology platform – we are built on Zoho (we will train you on this, but make sure you let us know if you have previous experience here!)

An ability to manage and prioritise multiple projects along with inbound requests (tickets)

What’s the deal?

● We’d love to find a full time Client Success Lead

● Salary: $80-90k FTE, including super

● Start date: ASAP

● We work from home most of the time (4 days a week) so you can forget that commute and get time back in your day

● We also enjoy each other’s company and get together to work once a week (in Hawthorn).

Applying

We would love to find someone to start soon, but will also make sure we find the right fit. If this sounds like the role for you then please apply straight away. We would really love a cover letter!!

The next stage of the application process for us will be inviting shortlisted candidates to submit a short 60-second video about why this position appealed to you and what sets you apart from other candidates. You may like to consider jumping straight to this stage by submitting a video url alongside your written resume and cover letter.

We can’t wait to meet you!