About SprintSuite

SprintSuite is Australia’s leading operations management platform built specifically for contractors in mining, fabrication, and field services. With over 10,000 users and 100+ companies on board, we’re transforming how industrial businesses operate, from scheduling and mobilisation to reporting and compliance.

We’re looking for a Melbourne-based Customer Success Manager (CSM) to join our fast-growing team. If you’re a confident communicator, love getting in the trenches with clients, and thrive in a hands-on, fast-paced environment, we want to hear from you.

What You’ll Do

Lead new client onboarding and training (onsite and remote)

Own the customer journey: onboarding, adoption, and ongoing success

Build relationships with operational and trade-based teams across Australia

Travel interstate regularly to deliver in-person workshops and site visits

Act as the voice of the customer internally across product, support, and sales

Use client insights to refine processes and shape product improvements

What You’ll Bring

2+ years experience in customer success, implementation, or account management (SaaS or industrial/trade setting preferred)

Willingness and ability to travel interstate frequently

Strong organisational skills and a proactive, customer-first mindset

Comfortable working with both operational field teams and management

Bonus: Experience in trades, mining, construction, or similar sectors

Bonus: Familiarity with ERP, workforce management, or scheduling software

What We Offer

Hybrid role: 3 days in our Melbourne CBD office, 2 days work-from-home

Regular interstate travel to engage with clients across Australia

A purpose-driven team building software that makes a real-world impact

Growth opportunities, professional development, and future leadership pathways

Competitive salary + bonus + potential for equity participation

If you’re passionate about client success and want to make a difference in how industrial businesses operate — let’s talk.