Your new role:

As a Ward Administration Officer within the Surgical Care Unit at Princess Alexandra Hospital, you will play a key role in ensuring the efficient delivery of patient services by supporting staff, patients, and visitors.

• Deliver exceptional front-desk reception services by managing incoming calls and providing professional support to patients, families, and staff
• Coordinate patient flow by managing check-ins, discharges, transfers, transport, and follow-up appointments in a timely and accurate manner
• This position operates on a full-time, Monday to Friday roster with rotating shifts between 5:30 AM and 4:30 PM.

About you:

You are an organised and proactive administrator with a commitment to providing exceptional customer service in a healthcare setting.

• Strong verbal communication and interpersonal skills, with the ability to respond effectively to patient and staff needs
• Competency in using hospital systems, Microsoft Word and Excel, with the ability to quickly learn medical terminology
• A team player who brings a positive attitude, attention to detail, and a commitment to high-quality service delivery

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

The Princess Alexandra Hospital (PAH) is a tertiary health care centre providing care in most major adult specialties. We provide world class health care to Brisbane City's southern suburbs across emergency, medical, mental health and surgical services, including liver and kidney transplant.

We are nationally recognised for our expertise in trauma management and organ transplants and are one of Australia's leading academic and research health centres. The PAH as a major medical research precinct hosts Australia's most advanced medical research facility, the Translational Research Institute (TRI) as well as a new Clinical Research Facility for the discoveries made at TRI to be trialed in a safe clinical environment.

We're expanding our hospital to make sure everyone gets the care they need. We're adding more beds, modernising our buildings, and improving our spaces to treat kidney and cancer patients with all new services and facilities planned to open by 2027.

Princess Alexandra Hospital, a place of countless opportunities to learn and grow your career!

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.