Front Office Receptionists/Guest Services Agents and Housekeepers Wanted

Eight Willows Retreat, Margaret River Region

Join our team at Eight Willows Retreat, nestled in the heart of the famous Margaret River Region. Situated on 75 acres of natural bushland, our retreat offers stunning lake, forest, and vineyard views, creating an idyllic holiday and wedding destination.

We are looking for superstars in the Housekeeping and Front Office departments.

Responsibilities:

Guest Service Agent

Warmly welcome and assist guests during check-in and check-out procedures.

Manage guest queries, feedback, and requests, ensuring prompt and courteous responses.

Handle phone inquiries, convert them into bookings, and manage room reservation requests via various channels.

Uphold high standards of service delivery and ensure exceptional guest experiences.

Conduct front office administrative tasks such as reservations, accounts, and EFT payments.

Coordinate housekeeping requests, respond to guest needs, and address any emergencies effectively.

Essential Skills:

Exceptional customer service and interpersonal abilities.

Excellent organization and time management skills.

Proficiency in Microsoft Word, Excel, and Outlook.

Desirable Skills:

Familiarity with Property Management Systems (PMS); experience with Siteminder or Opera or Little Hotelier.

Marketing skills, social media and website management (Not essential)

Additional Information:

Flexibility in roles and willingness to assist across departments when necessary is expected.

We are looking for a part-time employee to join our team and fill the role. This is a great opportunity for someone who is looking for flexible hours and a dynamic work environment.

Applicants must have the right to work and stay in Australia.

Pay rate scale: Award rates paid depending on level of experience with reference to the Hospitality Industry (General) Award 2020

If you are passionate about delivering exceptional guest experiences and possess the required skills, we encourage you to apply by sending your cover letter and CV to [email protected]