Guest Service Agent - Part-time and Casual

Capital Bay Investments Pty Ltd (The Sebel West Perth)

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West Perth, Perth WA

Front Office & Guest Services (Hospitality & Tourism)

Casual/Vacation

$30 – $35 per hour

Posted 30d+ ago

Job Summary:

Join The Sebel West Perth as our new Guest Service Agent!

You will be the face of the hotel and a part of the first impression, welcoming and farewelling our guests ensuring they enjoy their stay.

Our Hotel:

As a franchise of Accor Hotels, The Sebel West Perth is a 5 year-old serviced apartment hotel that opened in July 2018 in the Perth CBD featuring 64 fully self-contained studio apartments. As part of the Aire Apartments building, The Sebel West Perth boasts a 22m heated pool and fully equipped gymnasium.

About the role:

We require a Casual GSA to work a variety of rotating shifts. You will be the first point of contact for our guests to assist them during their stay. You will provide timely responses to all guest requests, answers their queries and offer creative solutions to their needs whilst delivering the highest level of customer service. It is essential that every experience our guests have with us is a positive one, as they are the key to our success!

Duties:

Commitment to working on a rotating roster per business demands

Completion of daily and weekly reception and reservations tasks

Ensure all security standards are met during your shift

Check in and check out of guests

Ensure that all guests accounts are properly receipted, recorded, and reconciled

Maximize room sales and conversion of enquiries through pro-active sales activity

Complete general maintenance duties as required

Report any service standard related issues including customer comments or complaints

Wow every single guest at every opportunity with your professional and approachable attitude

Skills & Experience:

You must have at least 1 years’ experience working in a 4-5 star hotel reception/night audit environment. Candidates will not be considered for this role without experience.

Knowledge of RMS desirable but not essential

Flexible working hours and availability are essential.

You must pay attention to detail.

You must be able to work independently.

You must be able to deliver an intelligent, sleek and professional style of service

How to Apply

'Click' Apply now and include a current resume and cover letter outlining how you meet the above criteria. No agency applications will be accepted.

Employer questions

Your application will include the following questions:

Do you have customer service experience?

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a guest services agent?

Which of the following Microsoft Office products are you experienced with?

How much notice are you required to give your current employer?

Do you have a current Australian driver's licence?

Are you available to work on a rotating roster?

How many years of hotel management experience do you have?

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