Position: IT Support Engineer
Location: Melbourne, South
Salary: $85,000 - $100,000 + super
Job Type: Permanent

Position Overview:
A nationally based IT services company is looking for a customer service-driven IT Support Engineer. This position will be a combination of remote and onsite support, ranging from BAU support tickets to project-based work. This company is focused on providing quality solutions to its clients and doesn’t have the traditional MSP approach when it comes to KPIs. They prefer quality over quantity with a focus on customer engagement.

Perks:

Awesome management and a very supportive leadership team.

Career progression, funded certifications, and study support.

Senior and collaborative team environment for you to learn from.

Exposure to projects, eventually being able to run and manage without guidance.

Proactive salary and performance reviews to help you get to the next level in your career.

Role Requirements:

Provide a mixture of onsite and remote support to clients.

Provide BAU and project support.

Providing M365 support (Intune, SharePoint, Exchange Online, OneDrive).

Experience working with cloud-based solutions (Azure / Entra ID).

Provide server support for Windows Servers from 2012 to present.

Able to troubleshoot network and connectivity issues.

Disaster Backup and Recovery experience (VEEAM, StorageCraft, Shadow Protect).

Implementing and supporting VOIP, 3CX.

Hardware experience (Dell, Lenovo, Microsoft, HP).

Experience working with ConnectWise ticketing system.

Provide friendly customer service support

Ability to communicate technical concepts in layman’s terms to customers.

Opportunity to get involved with projects.

Want to find out more? Apply, and one of our team will be in touch.

We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered. We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.

Email: [email protected]
Number: (08) 6219 8033