We are the hunt for a Guest Services Agent for our NSW Masonic Club & Castlereagh Boutique Hotel reporting directly to the Front Office Manager.

About The Role

Maintain an efficient, friendly professional approach to all duties performed in the role of Receptionist.

Cover Day shifts/Night audit according to roster requirements.

Attend to guest enquiries either by phone or in person.

Check in and check out guests in a professional manner, with a smile.

Ensure cash, credit cards and other forms of payment are handled honestly and accurately.

Process reservations either by phone, fax, or email.

Handle Club Member enquiries.

Ensure other Front Desk related duties are handled quickly & efficiently.

Be available for up to 38 hours over a 7-day roster including weekends as required.

What we need from you

Unlimited and unrestricted working rights for Australia Required

Minimum 12 months experience or similar position (desirable) in a hotel or 12 months experience in a front office environment.

Valid NSW RSA

Current Valid First Aid Certification

Confident, written and verbal communication skills in English and an excellent attention to detail

Resilience

A second language highly desirable

Strong Communication skills

Strong organizational skills and ability to prioritize workflow and workload

Ability to work unsupervised and as part of a team during the day

Unlimited and unrestricted working rights for Australia Required

Only Shortlisted Candidates will be contacted.