Our client is seeking a motivated and detail-oriented administrator to join their team. This is a great opportunity for someone with a solid understanding of the residential construction process either from a pre site or onsite background preferably from retail builds.

Reporting to the Construction Administration Manager the responsibilities of the day to day duties are :

• Provide a high level of service to all customers, ensuring customers are kept informed fortnightly of job progress and responding to their enquiries efficiently
• Work cohesively on all administration functions and with other departments to ensure job flow time frames are achieved and updating workflow records accordingly;
• Assist Permits with the overall relationship and communication process with other professionals including but not limited to, Councils, Private Certifiers, Engineers, Surveyors and suppliers;
• Assist with obtaining building approval for construction commencement for each home;
• Ensure all dates, details and records are updated in Job Flow Management programs and Customer Files in accordance with processes; (On Site Companion)
• Manage customer relationship issues, provide support to customers and resolve matters where required or when necessary escalate to management for direction;
• Manage workflow activity completion and priority management for all client jobs.
• Collate construction Certificates, Form 21 and Handover Packs.
• Assist Construction Supervisors in facilitating PC inspections and Handover appointments with clients.

The ideal candidate will posses to the following :

• Worked in a fast paced admin/customer service role within the volume building industry
• Experience and ability to work under pressure in a constantly changing environment and adapting work practices to suit.
• Ability to prioritise tasks and ensure agreed timeframes are met.
• Ability to deal with clients and difficult situations over the telephone and successfully handle complaints
• Excellent verbal and written communication skills.
• Excellent IT skills including speed and accuracy.
• Strong conflict resolution skills.
• Ability to multi-task under pressure whilst still meeting set deadlines.
• Advanced time management and organisation skills.
• Proficient in onsite companion ( preferred )
• Backed with good references

This company has a vibrant and energetic team, which boasts a high staff morale. Staff enjoy working for this company as they receive recognition for their contributions and have the opportunity to progress their careers in a well established and growing firm.

If you're looking to join a dynamic and growing team with opportunities for career development, this could be the role for you.

If you would like to apply for this role please send your CV in word format to [email protected] or APPLY NOW

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