WorkSafe is Victoria's workplace health and safety regulator. We are also the workplace injury insurer. Our job is to reduce workplace harm and improve outcomes for injured workers. This is our promise to the Victorian community and the reason we exist.

Public Sector Relationship Manager

• $163,604.00 per annum + 12% superannuation
• Full time, fixed term opportunity until 31/3/2027
• Wadawurrung/Geelong based role (hybrid work from home - 3 days a week in office)

About the opportunity

Return to Work Victoria (RTWV), as a key component of the corporate strategy will establish a Public Sector relationship management function to building strong relationships with key stakeholders, to deliver mutually beneficial recovery and RTWV outcomes for the public sector, their employees and the scheme.

The purpose of this role is to lead the relationship management team and build and implement the relationship management strategy. This role will be critical to ensuring that the approach encourages participation and feedback from the public sector, union and industry stakeholders, nominated scheme agents and providers.

The role will provide account management expertise and use organisational and technical knowledge to help deliver on the strategic intent of this Public Sector strategy.

• Lead, manage, coach and mentor the team (Account/relationship Managers) to enhance their personal contribution and upskill technical capability.
• Engage with and influence public sector employers, scheme agents, and associated stakeholders to deliver better recovery and return-to-work outcomes, stronger relationships, and scheme objectives by exploring alternative views, ideas, and positions to reach a consensus between all parties.
• Cultivate a comprehensive understanding of the business drivers and needs within the public sector that impact claims recovery and return to work results and premium outcomes.
• Lead the design, development and implementation of the relationship management strategy and framework for the public sector focused on fostering high trust and quality interactions.
• Provide authoritative advice and recommendations to RTWV senior management and executive group regarding systematic claims and premium issues and identify opportunities for improvement in a complex environment. Design and lead the action plan to resolve identified concerns.
• Collaborate with internal business areas to reinforce relationships and share knowledge to understand and resolve public sector and stakeholder issues.

Please ensure you review the position description here for additional information on accountabilities for this role.

Skills and experience

• Minimum 5 years relationship or account management experience, preferably in insurance/financial services or government/broader industry with a track record of maintaining key customers and/or stakeholders.
• Demonstrated experience in developing and managing stakeholder relationships.
• Demonstrated leadership experience including guiding senior leaders to mutually satisfactory outcomes and ensuring alignment to corporate strategy.
• Comprehensive understanding of commercial, industrial, and political considerations that impact on Public Sector organisations with respect to best practise claims management and return to work.
• Highly developed negotiation and influencing skills with a strong understanding of operational management.
• Design and deliver on targeted plans to improve account management practices across WorkSafe.
• Highly developed analytical and conceptual skills including the ability to recognise emerging issues of importance.

Qualifications

• Tertiary qualifications in an appropriate management degree or significant relevant experience.
• Post graduate qualifications in a related discipline are highly desirable.

Working with us

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.

What's next?

Applications close 11:00pm on Tuesday 19th August 2025. Click the link to apply and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

For further enquiries please contact Rebecca McPherson on [email protected]