About Tapi

Property maintenance is nobody’s favourite part of the week. Except ours.

Tapi is the leading property maintenance software in Australia and NZ. Thousands of Property Managers trust us to make maintenance magically manageable. We coordinate the chaos from start to finish, so tenants get sorted, trades show up, and Property Managers don’t lose their minds.

We’re a fast-growing team with big ambitions, and we’re looking for someone to help us keep our operations slick and our customers smiling.

So, What’s the Gig?

This is your foot in the door at one of ANZ’s fastest-growing PropTech startups. As our Customer Success Ops Assistant, you’ll do a bit of everything, and you’ll do it well.

We’re talking swag. We’re talking events. We’re talking helping a customer onboard and making sure their data doesn’t explode. You’ll keep the wheels turning behind the scenes, and pick up serious skills while you’re at it.

Your Day Might Look Like This:

Help new customers migrate their data without losing sleep or their sanity (or yours).

Organise events where people actually want to show up (not just for the snacks).

Send out swag that people will post on Instagram (bonus points if they don’t ask for the tracking link 4 times).

Keep the Brisbane office running smoothly - printer paper, snacks, chairs that don’t squeak, etc.

Coordinate team travel across time zones with the precision of a NASA launch.

Wrangle spreadsheets and dashboards like a low-key data wizard (we’ll teach you).

You’ll Crush This If:

You do the thing without waiting to be asked.

You notice when “Febuary” is spelled wrong.

You’re that friend everyone asks to plan the trip or book the restaurant.

You bring good energy even on rainy days (especially on rainy days).

You’re a team player. Like, a real team player. Not just “I put it on my resume” kind of team player.

What You Get (Besides a Cool Job Title):

A backstage pass to a fast-scaling tech startup

Mentorship from people who actually care about your growth

The kind of team that hypes you up in Slack for sending a good email

Real career runway. No corporate fluff, no “wait 2 years for a promotion” vibes

A desk in our sunny Brisbane office, and probably a beer or three

Tools You Might Use

We’re not expecting wizard-level skills, but if you’ve poked around:

Google Sheets / Excel (and you know rows from columns)

Google Docs, Slides, and Gmail (or at least opened them once)

Any tool that makes boring stuff less boring

Last Bit

We’re not hiring for a cog in the machine.
We want someone who gives a sh*t. Someone who wants to learn, contribute, laugh, and help build something great.

If that sounds like you, apply now. If it sounds like your friend, send it to them.