Key Account Manager - Industrial Refrigeration | Melbourne

Your new company

My client is a well-established leader in delivering high-performance, energy-efficient refrigeration solutions to industrial clients across Australia. With a strong reputation for technical expertise and service excellence, they support sectors such as food processing, cold storage, logistics, and manufacturing etc. Due to continued growth, they are seeking a driven Key Account Manager to join their Melbourne-based team.

Your new role

This is a client-facing position ideal for either an experienced account manager or a senior refrigeration technician ready to step into a leadership role. You'll be responsible for managing end-to-end service delivery for key clients - from quoting and site inspections to contractor coordination and invoicing. Working closely with the internal service team, you'll ensure seamless execution and high client satisfaction.

Your responsibilities will include:

• Managing and growing key client relationships across Victoria.
• Conducting site visits and preparing accurate service quotes.
• Coordinating contractors and internal teams to deliver timely solutions.
• Overseeing job progress, invoicing, and service reporting.
• Identifying opportunities for account growth and service improvement.

What you'll need to succeed

• Proven experience in account management or a senior-level technical background in industrial refrigeration.
• Commercial acumen and confidence in quoting and invoicing.
• A valid driver's license and willingness to travel to client sites.
• Trade qualifications in refrigeration (highly regarded but not essential).
• Strong communication and interpersonal skills.
• A proactive, hands-on approach to problem-solving.

What you'll get in return

• You'll be part of a collaborative and forward-thinking team that values initiative and innovation.
  
• A competitive salary package to reflect the applicant's years of experience with performance-based incentives.
• Company vehicle or car allowance.
• Company success is based on maintaining a good working culture for employees with continual training and development.
• A supportive team culture with a strong focus on safety and service.
• The chance to work with industry-leading technology and clients, which keeps this role challenging yet rewarding.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.