Fuse Recruitment are seeking for a technically minded, detail-oriented Internal Sales and Service Support Officer to join our team located in Hemmant. In this role, you'll be a vital link between our customers, technicians, and service teams—helping to drive sales by preparing accurate quotes, managing customer enquiries, and handling administrative follow-ups that turn opportunities into real work.

What You’ll Be Doing:

• Support the technical service team with administrative and documentation tasks
• Prepare accurate quotes for repairs and spare parts, based on technician reports and customer requirements
• Work closely with technical support to ensure accurate quoting and scope of work
• Interpret technical documentation to identify the correct parts and labour required
• Provide pricing, availability, and documentation to both internal teams and customers
• Follow up on outstanding quotations to maximise conversion to confirmed jobs
• Build and maintain strong relationships with existing customers
• Provide account management and deliver an exceptional customer experience
• Liaise with suppliers to confirm pricing and lead times for components
• Respond to enquiries from both customers and internal stakeholders promptly

What You’ll Bring:

• High levels of organisation, attention to detail, and efficiency under pressure
• A relevant trade background or quoting experience in a technical or industrial service environment
• Experience in outbound customer calls with a strong sales focus
• Proficiency with Microsoft Office and CRM/quoting systems
• A good technical understanding and ability to interpret manuals and documentation
• Clear, professional communication skills in a customer-facing environment
• High levels of organisation, attention to detail, and efficiency under pressure
• Knowledge of mechanical and electrical systems is an advantage, but not essential

How to Apply:

To get yourself in front of this amazing opportunity to set you on the path of a position that will grow your career apply now or call Ashleigh Stevens on 0411 805 940 with any specific questions

At Fuse, we specialise in recruitment for the manufacturing industry and actively source a variety of roles for a broad range of manufacturers. If you are looking for a new opportunity, I'd love to hear from you!

If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!