We are a busy law firm specialising in criminal and family law. We are based in Gold Coast and have a business in Sydney for which you will be providing basic assistance remotely from time to time.

We are in search of a reliable Office Assistance on a full time paid permanent basis (5-days per week Mon-Fri 8:00am-5:00pm with the following requirements:

Key Responsibilities:

Operations Management:

Oversee the daily operations of the law firm, ensuring processes are efficient and resources are allocated appropriately.

Implement and refine office procedures and workflows to maximise productivity and maintain high-quality client service.

Manage the firm's case management system and ensure that all files and client data are organized and up to date.

Financial Oversight:

Manage trust account.

Oversee billing to ensure timely payments and accurate record-keeping.

Payment of invoices.

Client Relations:

Serve as a first point of contact for clients, addressing enquiries and concerns promptly and professionally.

Manage client intake processes and manage case assignments.

Ensure a high level of customer service and client satisfaction throughout the case lifecycle.

Team Leadership & Development:

Supervise and support a team of lawyers and law clerks.

Set performance goals and objectives for lawyers.

Conduct performance reviews with lawyers.

Ensure performance objectives are being met by lawyers.

Coordinate staff training and development to ensure compliance with legal standards and firm procedures.

Manage employee onboarding and offboarding

Oversee recruitment and termination processes

Foster a collaborative, positive, and efficient working environment for all staff members.

Compliance & Risk Management:

Ensure that the firm complies with all local, state, and federal regulations regarding criminal law practice.

Monitor and enforce compliance with ethical guidelines, and firm policies.

Reports To:

Senior Legal Team in Gold Coast

Required Qualifications:

Minimum of 2 years of experience in legal administration or practice assistance management (or strong experience in Family Law in senior capacity would be considered).

Proven experience managing and assisting office operations, financials, and client relationships.

Excellent organisational, communication, and problem-solving skills.

Ability to manage multiple priorities and work under pressure in a fast-paced environment.

Strong leadership skills with the ability to motivate and manage a diverse team.

Previous experience with LEAP software, admin Court procedures and working with billable targets is a bonus.

Competitive salary commensurate with experience.

This position offers an exciting opportunity to play a key role in the continued success of a growing criminal and law firm. We look forward to reviewing your application