Highlights

12 + 12 + 12 Months Contract

Location: ACT, NSW, QLD, SA, VIC (Hybrid working)

Must be Australian Citizen.

Baseline Clearance preferred (or ability to get one)

Client: Federal Gov

Key Duties:

Dedicated and experienced User Research professionals are required to lead and inspire our teams, to deliver evidence lead, effective and accessible, connected Government products and services, such as, but not limited to Digital ID and myGov.

The role requires application of best practice research methodology to support multi-disciplinary teams working through the Whole of Government Service, Design and Delivery process (SDDP).

Lead and manage the delivery of user research projects and usability testing

Lead and guide a team to develop research artefacts

Lead and facilitate user research workshops and discussions with customers to gain critical information required to improve customer experience

Analyse and synthesise complex findings to understand user experience, needs and motivations leading to the creation of insights and opportunities

Transform complex findings into impactful and actionable artefacts across a variety of formats to inform decision-making

Develop and manage effective relationships within the agency, share insights and opportunities to achieve positive results

Work as part of an Multi-Disciplinary Team (MDT) to deliver outcomes

Work as part of an MDT to lead and deliver evidence to support outcomes

Skills required:

More than 5 years experience in user research

Extensive knowledge and understanding of:

Human-centred design, research ethics, and diversity and cultural sensitivities

Different user research methods and when to apply them

Relevant business systems and tools

Why SKILL'D?

Ultra Competitive - Our low fee (charged to client) means you are ultra-competitive and more likely to win the position.

100% Transparency - Open, Honest and Trusted. All fees are disclosed.

100% Freedom - We don't have Lock-in clause, your freedom is guaranteed.

Run by former contractors - With over 25+ years in federal ICT contracting, we have the knowledge and insights to win your next contract. Most contractor friendly agency.

Contact

Hit Apply now!

Call Senti on 0402 947 987 for an open and honest chat.

OR please send your resumes to: [email protected].