Are you a seasoned claims professional who thrives behind the scenes, delivering exceptional results without the spotlight?

Consolidated Insurance Brokers is experiencing rapid growth, and we’re looking for a highly skilled Claims Assistant to support our claims manager. This is not an entry-level role - it’s a critical, high-responsibility position ideal for someone with strong claims experience and a passion for precision, speed, and service.

About the Role

Support the claims manager and complaints manager in a fast-paced, high-volume claims environment

Handle new claim lodgements and insurer correspondence

Help explore policy wordings to find the best outcome for our clients

Keep organised and accurate claims notes and documents

Meet monthly KPIs aligned with service goals

You’ll play a central role in helping our broker team actually deliver on the promise we’ve made by getting their claim paid!

What We’re Looking For

Tier 1 accreditation (required)

Diploma of Insurance Broking (preferred)

3+ years of experience in claims management

Confidence writing effective AI Prompts

Familiarity with Insight and SCTP (highly regarded)

Impeccable organisational and communication skills

Ability to work quickly, accurately, and independently

Why Join Us?

At Consolidated Insurance Brokers, culture matters. We’ve built a high-performing team based on mutual respect, professionalism, and collaboration. You’ll benefit from:

A highly competitive salary (almost on par with Account Executives)

Ongoing training and development

Monthly one-on-one coaching with the company Directors

A stable, growing company with national reach

A respectful and empowering work environment

Ready to Apply?

If you’re an experienced claims professional who prefers to work behind the scenes while making a big impact, we want to hear from you. Apply now and take the next step in your career with a company that truly values what you bring to the table.